White Paper: Three Keys for a Succesful Move to a Cloud Contact Centre

Whether your organisation is just starting to think about moving to a cloud contact centre or
considering upgrading to a more robust offering, this white paper describes factors to consider
when moving to the cloud, including:
1. How to build a business justification to convince your organisation to make the switch.
2. Tips on what to expect during the transition.
3. How to create a realistic post-deployment assessment after the first 90 days.
This is a blueprint to ensure a successful move to a cloud contact centre—from discovery to
post-deployment.

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This is your go-to resource for the latest news and tips on the following topics and more, XaaS, AWS, Microsoft Azure, DevOps, virtualization, the hybrid cloud, and cloud security. Delivered Mondays and Wednesdays

Resource Details

Genesys logo
Provided by:
Genesys
Topic:
Cloud
Format:
PDF