White Paper: Three Keys for a Succesful Move to a Cloud Contact Centre
Whether your organisation is just starting to think about moving to a cloud contact centre or considering upgrading to a more robust offering, this white paper describes factors to consider when moving to the cloud, including: 1. How to build a business justification to convince your organisation to make the switch. 2. Tips on what to expect during the transition. 3. How to create a realistic post-deployment assessment after the first 90 days. This is a blueprint to ensure a successful move to a cloud contact centre—from discovery to post-deployment.