Provided by: Genesys
Date Added: Sep 2017
Whether your organisation is just starting to think about moving to a cloud contact centre or
considering upgrading to a more robust offering, this white paper describes factors to consider
when moving to the cloud, including:
1. How to build a business justification to convince your organisation to make the switch.
2. Tips on what to expect during the transition.
3. How to create a realistic post-deployment assessment after the first 90 days.
This is a blueprint to ensure a successful move to a cloud contact centre—from discovery to