The users' have invested in a new ERP system, endured the implementation process and have begun using the software solution to manage their business. But somewhere along the line, the users start to lose momentum. Slowly, without realizing it, their employees begin reverting to their old ways and processes. Frustrations with the system surface and suddenly, the user find that their ERP software is not performing as they had envisioned. As more time goes by, they realize that their ERP system is failing their needs.