Why Your Current Service Desk Is Failing Your Business and What To Do About It

This paper analyses why legacy and even newer platforms are not delivering on business expectations:

  • Top challenges faced by organisations
  • 4 key requirements for a true service management solution
  • Best practices evaluation criteria
Learn the key features required to effectively leverage service management solutions.
Provided by: Computer Associates Topic: CXO Date Added: Sep 2012 Format: PDF

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