Eindhoven University of Technology
Simulation is widely used as a tool for analyzing business processes but is mostly focused on examining rather abstract steady-state situations. Such analyses are helpful for the initial design of a business process but are less suitable for operational decision making and continuous improvement. Here the authors describe a simulation system for operational decision support in the context of workflow management. To do this they exploit not only the workflow's design, but also logged data describing the system's observed historic behavior, and information extracted about the current state of the workflow.