Eindhoven University of Technology
Simulation is widely used as a tool for analyzing business processes but is mostly focused on examining abstract steady-state situations. Such analyses are helpful for the initial design of a business process but are less suitable for operational decision making and continuous improvement. Here the authors describe a simulation system for operational decision support in the context of work flow management. To do this they exploit not only the work flow's design, but also use logged data describing the system's observed historic behavior, and incorporate information extracted about the current state of the work flow.