Queensland Treasury Corporation
Real-world business processes rely on the availability of scarce, shared resources, both human and non-human. Current workflow management systems support allocation of individual human resources to tasks but lack support for the full range of resource types used in practice, and the inevitable constraints on their availability and applicability. Based on past experience with resource-intensive workflow applications, the authors derive generic requirements for a workflow system which can use its knowledge of resource capabilities and availability to help create feasible task schedules. They then define the necessary architecture for implementing such a system and demonstrate its practicality through a proof-of-concept implementation.