International Journal of Computer Applications
In this paper, the authors present the architecture of a web based interactive voice response system using Voice XML. The paper includes a discussion on the architecture of the IVR system, its components, and a detailed description of the functionality of VXML interpreter and its use in IVR systems. It also describes the integration of VXML interpreter, CCXML interpreter and the related media & telephony resources. Finally it presents performance measurement techniques and technical proposal for increasing the performance of such a system.