Future AI programs will depend on employee engagement and skills.

IBM warns that enterprise IT is on the brink of an AI agent revolution, exploring its implications for businesses and technology's future.

New research found that 11% of U.K. businesses have at least 50 AI projects stuck in the planning phase, which could be because the technology simply can’t bring value.

Microsoft’s Siva Sundaramoorthy provides a blueprint for how common cyber precautions apply to generative AI deployed in and around security systems.

Study reveals alarming risks of AI medical advice from Copilot and highlights the urgent need for professional guidance in healthcare.

The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated.

It has overtaken strategic thinking and the ability to tackle business-level issues.

From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA down the leaderboard of heavy-duty AI processors.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Creating new accounts under fake identities provides attackers with a way to launder money or commit fraud.

Japanese and South Korean competition regulators commence probes.

Errant cybersecurity behaviours are particularly prevalent in Australia, a new report finds.

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.

PitchBob creates customized pitch decks, financials, and strategic recommendations to help your startup stand out—and it's on sale for just $50.

You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few minutes.