Big Data
VoIPThe Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
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Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
An attacker snuck in by creating two new user accounts. Fidelity assures customers their investments aren’t affected.
Recruit CRM helps staffing agencies track candidates, manage hiring pipelines, and automate recruitment processes. Explore features, pricing, and pros and cons in this review.
Capsule CRM helps users attract and manage leads, track sales, and build ongoing relationships with customers. Learn more about Capsule CRM with this in-depth review.
These 15 cyber attacks or data breaches impacted large swaths of users across the United States and changed what was possible in cybersecurity.
Discover the best HubSpot alternatives and competitors in 2024. Compare top CRM and marketing tools to find the right fit for your business.
Copper CRM helps businesses manage leads, track relationships, and integrate with Google Workspace. Explore Copper CRM's features, pricing, and pros and cons in this review.
Discover top automotive CRM software solutions in this comprehensive review to help determine the best fit for your business.
The Safe and Secure Innovation for Frontier Artificial Intelligence Models Act received both support and criticism from the AI industry.
Discover the best CRM solutions for small businesses. Compare features, pricing, and tools to streamline customer management and boost growth.
Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business.
Several tech companies, including Meta, penned an open letter to Europe expressing concerns about AI regulation, while a Google exec has spoken out against laws in the U.K. that prevent AI training models on copyrighted materials.
Explore the top enterprise CRM solutions with a comparison of key features, pros and cons, and pricing to help you choose the ideal solution for your business.
Discover how CRM integration with other systems can enhance data synchronization, automate workflows, and improve reporting.