Big Data
SecurityHow to Use Call Detail Records to Detect Fraud
Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again.
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Big Data
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CRMLess Annoying CRM Review
Discover pros and cons in our 2024 Less Annoying CRM review. Explore features and use cases, plus find out if it lives up to its name.
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HardwareNVIDIA Blackwell GPUs Sold Out: Demand Surges, What’s Next?
The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated.
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HardwareAMD Reveals Fleet of Chips for Heavy AI Workloads
From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA down the leaderboard of heavy-duty AI processors.
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Image: Pexels/Mikhail Nilov Big Data
VoIPThe Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
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Image: Pexels/Mikhail Nilov Big Data
VoIP7 Surprising Things ASR Call Center Technology Does Well
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
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Image: Anthony Brown/Adobe Stock Big Data
SecurityFidelity Data Breach Exposes Data of Over 77,000 Customers
An attacker snuck in by creating two new user accounts. Fidelity assures customers their investments aren’t affected.
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Image: TechRepublic Big Data
CRMRecruit CRM Review: Features, Pricing, and More
Recruit CRM helps staffing agencies track candidates, manage hiring pipelines, and automate recruitment processes. Explore features, pricing, and pros and cons in this review.
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CRMCapsule CRM Review: Features, Pricing, Pros and Cons
Capsule CRM helps users attract and manage leads, track sales, and build ongoing relationships with customers. Learn more about Capsule CRM with this in-depth review.
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Image: Who is Danny/Adobe Stock Big Data
SecurityTimeline: 15 Notable Cyberattacks and Data Breaches
These 15 cyber attacks or data breaches impacted large swaths of users and changed what was possible in cybersecurity.
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CRM6 Best HubSpot Alternatives and Competitors
Discover the best HubSpot alternatives and competitors in 2024. Compare top CRM and marketing tools to find the right fit for your business.
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Big Data
CRMCopper CRM Review: Features, Pricing, Pros and Cons
Copper CRM helps businesses manage leads, track relationships, and integrate with Google Workspace. Explore Copper CRM's features, pricing, and pros and cons in this review.
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Big Data
CRM5 Best Automotive CRM Software
Discover top automotive CRM software solutions in this comprehensive review to help determine the best fit for your business.
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Image credit: Gerd Altmann / Pixabay Big Data
Artificial IntelligenceCalifornia Governor Vetoes Proposed AI Safety Bill
The Safe and Secure Innovation for Frontier Artificial Intelligence Models Act received both support and criticism from the AI industry.
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Image: iStock/GeorgeRudy Big Data
VoIPWhen to Use Answering Services vs Call Center Services
Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business.