Cloud
VoIPIs a Virtual Contact Center Viable for Busy Companies?
Discover why a virtual contact center is a no-brainer for cutting costs, enhancing customer experiences, and letting agents work remotely.
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Cloud
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CPaaS adds communication features to your existing technology. Cloud
VoIPCPaaS Explained: How to Help Your Product Wow Customers
Explore how CPaaS empowers your product to impress customers. Learn how to leverage this solution for unparalleled customer satisfaction.
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Image: Ar_TH/Adobe Stock Cloud
AustraliaA Sovereign Cloud Boom Is Happening In APAC
The future could see sovereign cloud services becoming an essential part of integrated public- and private-sector cloud strategies.
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Image: Ar_TH/Adobe Stock Cloud
VoIPDoes Cloud IVR Integrate as Quickly as It Deploys?
Cloud IVR can give you access to valuable data through integrations, if you know how to properly install and configure them. We’ll walk you through the process for some of the most popular software types.
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Image: maxsim/Adobe Stock Cloud
VoIP9 Reasons a Hosted IVR Beats Managing Your Own System
If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business.
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The AWS Certified Solutions Architect - Professional certification is intended for people who have at least two years of professional experience with AWS Cloud. Image: AWS Cloud
CloudTop 6 Cloud Computing Certifications Worth Taking
Check out the top cloud computing certifications, which include offerings that focus on AWS and Microsoft Azure.
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Cloud
CXO10 Best Business Email Providers for Small Businesses
The best email for businesses overall is Google Workspace. We rank the 10 best business email providers by cost, features and more.
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AustraliaManageEngine: Australian SMEs Aim to Reduce IT Costs Amid Growing Technology Complexity
“Digital intensity” caused by multiple cloud environments, application growth and AI is putting pressure on IT leaders in medium-sized businesses to manage costs while modernising their infrastructure.
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Image: kras99/Adobe Stock Cloud
AustraliaF5: AI Applications Will Complicate ‘Unsustainable’ Hybrid Multicloud Sprawl in Australia
The hybrid multicloud strategies that many Australian enterprises have adopted over the last decade could be made more complex by new AI applications. The only solutions could be rationalisation or an abstraction layer.
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Image credit: trazika / Pixabay Cloud
SecurityCrowdStrike: Buggy Validator Started Massive Outage
A bug in the Content Validator, part of CrowdStrike's deployment process, allowed an error through, the security company revealed on July 24.
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CRM6 Best Salesforce Competitors and Alternatives
Discover the top alternatives to Salesforce. Explore six leading competitors and alternatives with comprehensive features, pricing, and pros and cons.
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AustraliaOracle’s Java Changes Lead APAC Enterprises to Explore Alternatives Such As Azul
The benefits of using Java alternatives such as Azul might include cost optimisation, higher performance and vulnerability management.
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Cloud
SecurityBlastRADIUS Vulnerability Discovered in RADIUS Protocol Used in Corporate Networks and Cloud
Exploiting the BlastRADIUS vulnerability leverages a man-in-the-middle attack on the RADIUS authentication process.
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Guardrails for Amazon Bedrock allows customers to customize the content a generative AI model will embrace or avoid. Image: AWS Cloud
Artificial IntelligenceAWS Summit New York 2024: Guardrails for Amazon Bedrock Gains Claude 3 Haiku and Contextual Grounding
Responsible AI Lead Diya Wynn spoke to TechRepublic about AI hallucinations and upskilling.
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Image: AWS Cloud
CloudAWS Graviton4 Cloud Processors Are Now Generally Available
Graviton4 based Amazon EC2 R8g instances are more powerful and energy-efficient than the previous generation, AWS says.