Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies.

It’s a bad sign if your Network Effectiveness Ratio declines. Learn how to calculate this metric, and what to do next.

IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Learn how to execute the fundamentals, harden your defenses, and protect your business's network security with no high-tech software.

Ghost calls are an annoying indicator of a potential security issue. Learn why they happen, when you should worry, and how to stop them.

Using a fax server is a headache most companies can avoid. Modern solutions are cheaper, faster, and better for everyone at the office.

Fax broadcast can be a great way to get your message out. Learn how it works, when to use it, and how to avoid fines.

If your computer doesn’t have a built-in fax modem, you don't have to buy an external device. Our method is free and only takes a few clicks.

Users of Google Cloud’s virtual machines can now get in-house attestation for VMs that offer AMD encrypted virtualization.

Discover the best VoIP routers for businesses in 2024. Easily compare range, transfer rates, connectivity types, price, and more.

Learn about the best UCaaS providers for new or small businesses, remote teams, traditional offices, global enterprises, and everything in between.

Setting up a conference bridge isn't hard, but you don’t want to get it wrong for important calls. Learn how to bridge calls securely.

AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models to uncover customer insights at scale.

Explore cloud fax security and compliance. Learn about encryption, HIPAA, and records management for better document protection.

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business.