Threat actors are capable of launching massive VoIP DDoS attacks. Learn how to protect your VoIP network before they wreak havoc.

Choosing between SD-WAN vs VPN will impact your ability to scale effectively. VPNs are great for small networks, SD-WAN provides flexibility.

Spoiler: there isn’t just one network definition. Learn everything you need to assess various network types, topologies, and architectures.

Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow agents down.

Learn how selecting the right rate center can help you maximize savings on calls for your business and customers.

Modern business communication solutions make it easy to migrate your key phone system to the cloud without upgrading your equipment.

Learn two different ways to conduct VoIP quality tests --- one's easy and free, the other requires expertise and a monthly fee.

Learn three different ways to conduct a VoIP speed test at no cost, plus our best tips for making the most of your results.

Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our in-depth guide.

Connecting a new device or troubleshooting your network? Here’s how to find any type of network security key.

Don’t let network jitter ruin another call. Learn fast and effective ways to get a high jitter rate down to a manageable level.

Even though we’re no longer running out of IP addresses, Network Address Translation still plays a vital role. Learn the six types of NAT and how each one is used to improve network security, performance, and connectivity.

Consumers don’t need to worry, but businesses need to understand the router vs firewall distinction. Here's why.

Few issues mess up a call like mic echo — it’s incredibly distracting. Thankfully, you can usually fix it in a few seconds.

Everyone should be able to use basic Windows 10 network commands entered from the command prompt to troubleshoot network connection problems.