From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service.

Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone system. Plus, we’ll show you when to DIY or call in the pros.

Discover how to safeguard IVR banking from hackers and implement secure authentication methods for customer protection. Find out how these digital alternatives benefit both customers and agents.

VoIP service can be a low-cost upgrade from landlines. See how much you can expect to pay for a phone system in our VoIP pricing breakdown.

While choosing VoIP over landline phones is generally an easy decision for most companies, there are a few situations where your business may want to go with a landline or hybrid VoIP system.

Wi-Fi calling can be a real lifesaver in areas with poor cell reception. Follow these steps to turn on Wi-Fi calling on iPhone and Android devices.

Businesses and individuals with AT&T accounts from May 1, 2022 to October 31, 2022 and on January 2, 2023 will be notified if their data was affected.

The UK government wants to extend 5G coverage to all populated areas of the country by 2030. Learn how your businesses can take full advantage.

Exploiting the BlastRADIUS vulnerability leverages a man-in-the-middle attack on the RADIUS authentication process.

Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing solutions to enhance productivity and efficiency in your operations.

From saving on flights and hotels to protecting your data when working online, these tips could save you money in the long run.

A company’s network must be secured to ensure the safety of its data against the risks of cyberthreats.

This spells trouble for rural businesses that have already been hurt by the turn off of 3G networks.

The observability suite is the first major overhaul for Splunk products since the Cisco acquisition. Plus, Mistral AI makes a deal with Cisco’s incubator.

Competition for AI speed heats up. Plus, the first of the two new Xeon 6 processors is now available, and Gaudi 3 deals have been cinched with manufacturers.