IT Dojo: Five secrets to start a new help desk job off right When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video, Bill Detwiler shares five tips every support tech should follow before they start a new help desk job. Once you’ve watched this IT Dojo video, you can find a link to the original TechRepublic article and print the tip from our <a href="">IT Dojo Blog</a>.