IT Dojo: Understanding what users say and what they really mean Work in IT long enough and you'll notice that users repeat several key phrases. Novice techs may take these expressions at face value, but IT veterans know that these phrases often have hidden meanings. Bill Detwiler takes a lighthearted look at what users say and deciphers what they often mean. Once you've watched this IT Dojo video, you can find a link to the original TechRepublic article and print the tip from our <a href="">IT Dojo Blog</a>.