RightNow Technologies 2010 IT plans: Datacenters, ERP, and Windows 7 While attending Gartner Symposium/ITxpo 2009, ZDNet's Larry Dignan spoke with Laef Olson, CIO of RightNow Technologies, about the company's IT plans for 2010. Olson discussed RightNow's plans to consolidate and rework its datacenters, an upcoming ERP implementation, and the company's migration to Windows 7.