Software

Ask something
Discussion Locked

Access 2000

0 helpful
3 replies

by mr. beast

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I am working on a PC with Windows 98 and Office 2000. When the help is used for Access the same error always come up and the help file closes, Access will still work. The conflict is with ITSS.DLL, I've tried re-installing Office, installed the latest service packs, repaced ITSS.DLL, ran SFC and replaced some other dll files, emptied the temp folders, increased the virtual memory, moved the graphic accelleration to none, reduced the video to 256 colors, upgraded IE to 5.5 with the patches. Checked otuneup.exe and it is not set to run. I have even done scandisk and defrag. I may have tried a couple more things but that is all I remember for now.

3 replies

by m.r.chambers

Try going to this address:

http://officeupdate.microsoft.com/v3content/Descriptions/1/510057/0x00000409/Hhupd.htm

and downloading the approriate files.

If that doesn't work, run a search through Microsoft.com using the EXACT error message that you get (all I did was run a search with itss.dll and then searched the results for Access 2000 - a very easy way of finding soluitons). If it is a recognized problem, MS will have some information about it.

Just a small request: when you aska question here that relates to an error message you get, give us the error message itself, as it can help greatly in solving the problem.

Cheers,
M.R.Chambers

by mr. beast

I tried that, the first place I went was the Microsoft Technet site and found a lot to try but nothing helped. I sent a message to Microsoft and one of their engineers suggested that I uninstall the program, remove hh.exe, hhctrl.ocx, itss.dll anditircl.dll then reinstall. It worked. Thanks for suggesting something though.

This discussion is closed to new replies.