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Robots don't play a significant role in industries -- yet -- but respondents expect that to change soon. -
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A checklist can reduce or eliminate client complaints, follow ups, and return visits. -
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Smart security teams have updated incident response plans in place before a security breach happens. -
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For managed services providers (MSPs), deploying new PCs and performing desktop and laptop migrations are common but dangerous tasks. The adage “you’re only as good as your last performance” certainly applies. An MSP and its technicians can bat a thousand,...View This Now -
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The more effort and energy technical staff invest upfront properly structuring and updating tickets, the more exponential the rewards later.
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TechRepublic Premium offers hundreds of tools and IT policies, ebooks and expert analysis on trending issues, in-depth research reports, and exclusive content from seasoned biz tech journalists. Here's a free sample of what we have on tap.Download Now -
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How do small to medium-sized businesses (SMBs) build and technology stack? TechRepublic Premium conducted an online survey to learn about the thought process behind a company's technology decisions. The survey asked the following questions:Download Now -
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This archived TechRepublic Premium report, originally published in January 2014, is available for free to registered TechRepublic members. For all the latest research reports, 100+ ready-made policies, IT job descriptions, and more, check out TechRepublic Premium. From the report: Security...Download Now -
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To curtail the spread of COVID-19, many business enterprises have been forced to close during an extended period of social distancing. Restarting a business now that social distancing regulations are starting to relax will not be as simple as resuming...View This Now
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The workday is stressful enough without a global pandemic breaking out. Here are some tools to ease anxiety. -
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Customer service often takes a back seat to the need to innovate and capture market share. But if tech companies don't build loyalty and deliver a positive customer experience, they may fall short. -
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Dell manages to pack a lot into its 1U PowerEdge R330 server, including a surprising amount of storage. But it's still single socket and, with a bewildering range of storage options, could be tricky to get right. -
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China's star as a competitive economy is on the rise -- and businesses worldwide need to take a look at the constellation of seven technology companies that is ascending with it.
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Developers are some of the most in-demand employees in the enterprise, and these four hiring kits can help organizations land those critical workers. -
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It’s tempting, in the heat of the typical support technician’s day, to enter minimal information in service tickets to speed resolution. After all, closing tickets quickly is the goal, right? Fifteen years of industry consulting experience, however, has taught me...Download Now -
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Every enterprise needs to establish a plan of action to assess and then recover from unauthorized access to its network. This policy provides a foundation from which to start building your specific procedures. From the policy: Policy details Whether initiated...View This Now -
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It's a good time to update existing policies to cover the increase in remote work and set clear expectations for employees about using social media during work hours.
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A strong hardware procurement policy will ensure that requirements are followed and that all purchases are subject to the same screening and approval processes. This comprehensive policy covers the essential aspects of the purchasing process. From the policy: Summary There...View This Now -
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Information technology deployed by a modern business often includes a seemingly incongruent mixture of hardware, software, and cloud services. Getting all these IT moving parts talking to each other in any sort of productive way requires an individual with both...View This Now -
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The installation or changing out of any building-level equipment is often more complicated and time consuming than first anticipated. This is particularly true when the equipment is a data circuit. As an integral part of a business’s information technology infrastructure,...View This Now -
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Among the surest method of jeopardizing employment within information technology is botching a server migration. Don’t let your career suffer a setback due to an easily overlooked detail. Instead, plan server migrations carefully and employ a checklist to ensure critically...View This Now
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Some highly important IT areas often get missed during the planning and budgeting process--and if they aren't addressed, major problems could emerge down the road. -
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For those ready for the next step in network traffic control, SDN is the answer. Find out who is using it, and why, in this research report. -
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With the end of support for Windows Server 2003 just five months away, what options should companies still using the 12-year-old operating system be considering? -
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If you find the Windows 8 environment so alien you can't even enjoy the platform's improvements, take heart. With five easy tweaks, you can turn it into a more comfortable Windows 7 style desktop.