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Adding other folders in Outlook 2000

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by jeff3453 1 view

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Hi,

Running Outlook 2000 clients on Exchange 5.5 server. One user has been given delegate rights to another users Inbox. They can go to File, Open, other users folders, and gain access to that Inbox. However, when they go to Tools, Services, Exchange server properties, advanced, then add the mailbox, it appears in their folder list, but when they click on it they get an "ubable to expand folder message". Any ideas??

4 replies

by steved

Seems inconsistent, but I would check the details of the delegate permissions. (The default when adding a delegate is no permission on the account's Inbox.)

If the delegate permissions button is unavailable on the Delegates tab, it's because the account's delivery option is set to a personal folder instead of an Exchange Server mailbox. (See KB article Q197719 for more details.)

I hope this helps.

Steve Diamond

by cyberfeces

In the user that has given the delegate permissions inbox, right-click>properties>permissions and setup the delegate w/the permissions that you would like the delegate to have. You can also do this to any other folders that permissions need to be granted to. If the delegate needs to have full access to the users mailbox. I have found that adding the delegates account to the permissions tab of the Exchange mailbox as a user is a clean effective method. I have some Staff Assistants setup for their bosses that way.

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