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Application exception error in MS Word

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by mongooch

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One of our PC's running Win NT Worstation has recently and without explanation (at least the user of that machine can't explain) started giving and application exeption error when trying to open MS Word. I have tryed the obvious uninstall/reinstallto no avail. The following is from the Dr. Watson log:

Application exception occurred:
App: WinWord.DBG (pid=190)
When: 4/25/2001 @ 13:47:38.67
Exception number: c0000005 (access violation)

*----> System Information<----*
Computer Name: MAINTENANCE1
User Name: karl
Number of Processors: 1
Processor Type: x86 Family 6 Model 1 Stepping 7
Windows Version: 4.0
Current Build: 1381
Service Pack: 6 Current Type: Uniprocessor Free

If you log on with admin rights it will work but regular users can not use it. Any help is greatly appreciated. Thanks

3 replies

by bill

I think the key to you problem, is in your question.

>>Exception number: c0000005 (access violation)

and

>>If you log on with admin rights it will work

Would send me looking into the rights for the application, the directory it's in etc... I've found these access violation errors can usually be traced to a permissions setting that's been changed.

One of the things we're doing at the desktop now with W2K is make the install and config the Admin user, install all the company approved stuff.. and then add users who have no Admin rights... saves a lot of this kind of trouble.

by mongooch

I have checked all access rights verifying that everyone has full control. If I log on with admin rights it does work further confusing me.

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