IT Employment

Ask something
Discussion Locked

ARCserve Help - or lack there of!

0 helpful
4 replies

by liz lagrotteria 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Does anyone know of any resource for simple, plain talk, help for ARCserve back-up?
I have some simple questions and the user guide and web site are no help. They seem to run me around in circles. It appears that no has written a book on this.
Anyideas?

4 replies

by tbragsda

I have similar problems with CA support of this great product. If you have a error #, finding good docs from the web site is a breeze, but for general info, or research it is a pain.

Also, anyone else hate their current licensing. The LIC app causes troubles all the time. In real DR mode, this could be a real problem. IE, can install the app with out contacting CA, but not the changer. Stuff like this drives me mad.

Great product, dont give up yet.

by liz lagrotteria

Parent company dictates we use it, but doesn't give us support. I'm one of a two person IT Dept., taking care of 150+ systems. All I want are some simple answers to some simple questions.
You know, I just want to know what time it is - don't tell me how to build a clock!!!
I see this all the time - for someone like me, a lot of the documentation out there is way over my head and I don't have the time to wade through it all. Just tell me what to click on and let me move on!
Thanks for lettingme vent!

by tbragsda

Once you have a backup system working, it takes little work to keep it running. Changing tapes, looking at a log etc. So, what are you trying to do?

by liz lagrotteria

Well - we're trying to set up a GFS Rotation and I want to use a two-week rotation, with a full back-up on Fridays, and Diff. ones Mon-Thr. Then save the monthly tape. I can't get an answer about which tape is the monthly one. I can't figure out if it's the last friday of the calandar month OR the 4th friday.

This discussion is closed to new replies.