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bet no-one can crack this problem

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by deant

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I have a problem with one user who uses a pptp to connect to our exchange 2003 server.
He is using a usb adsl modem with a 2MB connection.
He can ping the mail server by address and FQDN.
Outlook 2003 finally connects after about 5-8 minutes but i cant understand why it takes so long?
I've tried disabling Antivirus and windows firewall but it still takes ages to fully connect.
The other applications run fine over the VPN but not Outlook.
He is running Outlook 2003 in cached mode.
Other users with the same settings connect in less than a few seconds and they are using the same ISP.
The other strange thing is i can connect to his laptop using remote desktop but cant control anything!!!

Any help will be appreciated

Dean Taylor

6 replies

by hillbilly tech

We have this problem all the time With a lot faster connection. How large of a file size is the outlook folder. the more junk you have in it the slow it runs. also try a detect & repair & check updates. There may be a problem with Office. If all other application work fine through the network it is probly the outlook. Save his files & clean it up. You may have unistall & reinstall. I don't know if you tried this step yet but it is a start. Good luck.

by dror

i used to work in the exact configuration and ie'd do couple of improvment thing's. such as:
first of all !!! remove the cached exchange mode its frikking out the vpn throuput.. second thing is go to the host file on the pc client and try to manually add host and ip of the server because maybe its the isp dns that decreasing the respond, and finnaly,, try look for registry key about rpc protocol and try to change it to hiher valur because outlook 2003 used rpc protocol and this protocol are not very tolerant in delayed.. cheers

by deant

thanks for the reply's but i've already added entries to the HOST file and the strange thing is that back in the office if i try it on a dial-up connection it opens in about 30 secs much quicker than 2MB ADSL ??? so it can be a profile or a corrupt Outllok problem??

by jpeoples

Remember that your 2M ADSL is only 2M on download. You should verify the upload speed by monitoring the "Network Connection Status" window and watching the amount of data being uploaded into the VPN. If there is a lot of data being sent then it's an issue between the ADSL router/modem and the corporate device. If limited data is being sent then your problem is local.

If your problem is a conflict between both ends, try using at the VPN utilities and look for retrys. That should give you a clue as to what's going on.

by jeff

I would test a laptop from there to see if it's an issue with the adsl modem. Weird thing about DSL is the slower you are from the dmark the lower your speed gets. You may want to run a internet speed test. Last time I had this issue it was because a major isp installed dsl outside the dsl range. The user was crawling at slower than dialup speed.

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