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Black screen after XP starts to load

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by hopmac

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Hi,

I'm in a jam here. I'm using my laptop to post this... I reformated my harddrive on my desktop last night. It all worked out perfectly. BUT...I did not re-install any drivers. When I finally got the internet up again, I noticed that my screen was really slow when I was going down the page. I attempted to adjust my refresh rate and found that it said under display properties 'default monitor' and I couldn't adjust anything. I looked at my drivers disk and installed what I thought was a proper driver. I had to reboot, and when I rebooted it starts to load, and then the screen goes blank. I try safemode, and it starts to list stuff and ends at mup.sys....It will not go any further, and will not boot up...

I am lost...anyhelp you can give. I have a Dell Dimension 8400 a couple of years old, and the drivers and utilities disk seems to boot from, but I don't know what to try from there.

2 replies

by captbilly1eye

Did the video card drivers get loaded? or does this system have only on-board video?

I believe that Dell model typically came with a ATI video card with dual monitor capability. Make sure the monitor is connected to the correct VGA connector.

See if you can boot to 'Last Known Good Configuration' (use the F8 key while the system boots). If you are able to get to the Desktop, look in Device Manager for listings that indicate the video card is installed properly (all drivers are present). You will most likely want to contact Dell tech support for assistance in troubleshooting driver issues. However, you may want to start the reformat process over again and then use the Dell System Restore CD to install all the necessary drivers.

good luck.

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