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BSOD on Ctrl alt delete change password

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15 replies

by dan.olson 1 view

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I currently am experiencing an issue on one type of laptop. Its on a Lenovo T500. I just created a golden image and i found out when a user tries to change the password by using ctrl alt del and then clicks on Change Password they get a BSOD. i can recreate many time over and over. The even log shows a .dll file that is casieing an issue. its the MSGINA.dll file. i tried replaceing the .dll with no change, i have done a Chkdsk /R from the recovery console, installed SP3 with no change.

15 replies

by dan.olson

it doesn't matter the user. i have done pretty much everything that Google and Microsoft have offered.

by rob miners

have to try another image. Test the notebook before imaging though.

by dan.olson

it didt work re-registering. i even used the xp cd to reinstall basically everything with out a complete wipe with no luck as well. looks like a rebuild of my golden image...

by mytonlopez

Just ran into this problem trying to change the password. I get a windows security pop-up window winlogin.exe application error when clicking to change password. Did you ever find a fix?

by lhillyer27

I have a t500 and receive a Ctrl Alt Del command right before my password login. My error message says incorrect login associated with ATGinaHook.dll. I have tried all the same things you have with no success. Any successful procedures for you as yet?

by dan.olson

I never did find the solution for this. I found it was corrupt on our image. I basically had to start over from scratch. I am curious now that if the fingerprint software from Lenovo or the intel security had something to do with this.

by mytonlopez

I suspect somehow msgina.dll got corrupted or something to that effect and thought the fingerprint software was the problem but un-installed it and and everything and still got the same problem. Keep checking Lenovo site for a fix.

by seanferd

That dll is part of AuthenTec security software, probably for a fingerprint reader.

It is hooking MSGINA, part of the Windows logon.

I would guess that it is looking for a fingerprint scan at the reader, or the password you are using does not match the fingerprint.

Check for support here:
http://www-307.ibm.com/pc/support/site.wss/product.do?brandind=10&familyind=422608&operatingsystemind=49979&template=%2Fproductselection%2Flandingpages%2FbrowseByProductLandingPage.vm&validate=true

as we don't have all the required system information, and you may need something specific, but you can look here

Fingerprint reader troubleshooting:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-59650

by lhillyer27

Thank you for your help. I went back and reentered my fingerprint info and now my login is back to where I wanted it.

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