Business Case Template for VoIP Solutions

ZDNet Abstract: “Companies today are seeing the value of transporting voice over IP networks to reduce telephone and facsimile costs and to set the stage for advanced multimedia applications and services such as unified messaging, in which voice, fax, and e-mail are all combined. This business case explores the opportunities and benefits that can be realized in the deployment of VoIP product(s) or solution(s), as well as the costs and associated risks involved.”

http://itpapers.techrepublic.com/abstract.aspx?cid=2&docid=41965

What did you find useful about this template? Tell us about your experiences in building a business case for VPN.