Can Data Warehouse support CRM ? - TechRepublic
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March 25, 2002 at 10:13 AM
j_yohana

Can Data Warehouse support CRM ?

by j_yohana . Updated 24 years, 3 months ago

When organizations need to apply CRM, they usually need DW. By using DW, user can learn business trends and patterns. DW and CRM could achieve knowledge from the earlier period, analyzing the current information and predicting the future.
Is it really effective using data warehouse to implement CRM since there are many failures of DW implementations?

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