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Cannot Download UPHClean --- WHY?

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18 replies

by rajsdoshi

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Using IE, I go to:
==================

http://www.microsoft.com/downloads/details.aspx?familyid=1b286e6d-8912-4e18-b570-42470e2f3582&displaylang=en

to download the UserProfileHiveCleanup, and I am asked to Click "Continue Validation."

When I click on "Continue," I get an Error Window that says:

"Your current Security Settings do not aloow this file to be downloaded."

I am running Genuine XP, and my IE is set (temporarily) to LOW Privacy, Pop-up OK, and Microsoft.com as TRUSTED SITE.

How can I Get Validated to Download the UPHCleanup Utility from Microsoft??

Thank you in advance!

18 replies

by older mycroft

I'm using Firefox3 though.

Maybe you've not got all the updates or SP3 yet ?

by rajsdoshi

That's right;
- I am using FF3
- I chose NOT to update to XP SP3.

(I am afraid its going to cause me untold headaches).

Is that the Problem?? Thank you again.

by rajsdoshi

My XP is fully Updated, EXCEPT for SP3.
I use FF3

Thank you

by oh smeg

This is because the Genuine M$ Software doesn't run on it. If you want to continue to use FF click on the alternative Validation Method down load the Validation App run it when prompted and then you should be able to download this Utility.

Of course using IE would also work.

Col

by the scummy one

what it states the problem is, I believe you need to allow an Active X component to install. If it is disabled, then it does not run.

Is there a bar that pops up in IE that states to download cklick here or some such thing?

by rajsdoshi

No, I never got any such Pop-Up in IE.

I will look into Active-X; that could be a reason as you suggest.

Thanks!

by rajsdoshi

I could not fine a link to "Alternative" Validation. (I searched Google for this).

If there is a link I missed, please let me know.

Thank you.

by oh smeg

Where you are prompted to Validate your OS before being able to download this Utility from M$.

As I have never used FF to do this from the M$ Download Center I can only go on what M$ Claim is on their Web Pages. I have however used the Alternative Validation Method previously when downloading with IE.

Col

by rajsdoshi

Thanks for the suggestion OH Smeg.

Old Mycroft made me realize that I have NOT
deleted my IE. Its on my PC. I could launch it. Thank God.

In a prior paranoid moment, I have Disabled all Active X - now I see. I will Enable it bit by bit, and see what happens.

I will keep you all posted.

MANY THANKS for your valuable time.

by rob miners

or just use IE.

When you click on the Download button you should be taken to a new page and a Popup containing This website wants to install the following add-on:"Windows Genuine Advantage'from Microsoft Corporation'. If you trust the website and the add-on and want to install it, click here.

If you get to this page scroll down and you will see.

Alternate Validation Method

You maybe able to use this link.

http://www.microsoft.com/downloads/info.aspx?na=62&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=1b286e6d-8912-4e18-b570-42470e2f3582&u=%0a%09%09%09%2fdownloads%2fexeValidation2.aspx%3ffamilyId%3d1b286e6d-8912-4e18-b570-42470e2f3582%26displayLang%3den

by oh smeg

Click on Continue and download the Validation Tool. [b]Do Not[/b] close the Web Page.

Install this and run it then enter the Code Generated by thew Validation Utility in the Box provided on the Web Page. Click on Validate and you should now be taken to the Download site and prompted to download the File.

Col

by rob miners

Your current Security Settings do not allow this file to be downloaded

Start Internet Explorer 7.
Click Tools, and then click Internet Options.
In the Internet Options dialog box, click the Security tab.
Click Local intranet, and then click Custom Level.
Under Reset Custom Settings, click Medium in the Reset to list.
Click OK two times.

by rajsdoshi

Thank you Old Mycroft, OH Smeg, The Scummy One, Jacky Howe for the links and explanation.

(I tried all that but the [u] Downloads [/u] in FF3 keeps telling me that my Security Zone Policy is preventing the Download.)

Regards, /raj

by rajsdoshi

Thank you Jacky Howe.

I panicked and lost track of what I was doing.

I did NOT remove IE. Its all there. I launched it. I feel resurrected.

Thank you...still working on why I can't download... will keep posted.

by rob miners

take note of the suggestions that have been provided and make a list of what you have tried and the outcome. Then you can let us know what you tried and we can go from there.

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