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cannot start symantec AVF for exchange

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14 replies

by sapinto

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i'm running exchange 2000 and recently installed symantec anti-virus filtering. the problem is when i double-click on the icon, the page does not open. when i go into computer management, service and iis to try and start the service, i get the message "the service did not respond to the start or control request in a timely fashion". there are also two other services in this location that have been stopped and give the same response when i try to start them. these are administration website and default website.

14 replies

by duskos

Open Event Viewer and look for error messages in System log and Application log. Use error numbers to search support.microsoft.com and support at symantec.com and/or post error messages here.

by dirkdj

What happens if you de-activate AVF? Can you then start the other programs? This to eliminate the source of the problem. Either AVF is the course or your other programs. When the server does not answer in time, that could mean that you have to re-setup AVF and make sure that you have the latest updates from Symantec installed via Liveupdate.
I hope it will help.

by sapinto

I finally sorted out the problem. The World Wide Web publishing service hadn't been started. As soon as I started it, all the services under IIS could start. Thanks all for your help.

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