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Can't print from Outlook Express 5

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5 replies

by cyberpuppi

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My client was able to print her e-mail from Outlook Express 5 before, but can't now. She claims she made no changes to her PC, and I find none either. A printer is attached locally (default), other network printers are also present, and all can be printed to from other applications.
When attempting to print by clicking the print icon an error message states: "Printer cannot be found." If I click PRINT on the FILE menu I get the same message. No dialog box appears giving a choice of installed printers.
I have reinstalled OE5 over the existing installation, and got the same error. I suspect a corrupted .dll file.
Any ideas?

5 replies

by ladder26

One suggestion, and pardon me if this is obvious. In Control panel, open "Add/Remove Programs", scroll down to Internet Explorer, and double click on the file name. This should open a dialog box where you are given some choices. One of which id 'Repair Internet Explorer" I hope this helps.

by rockyolson

Hi if you are running win98 you can click on start then run, type in sfc (with windows disc in place)click start and let windows find any dlls which might be corrupt. But if there are any files which can not be replaced with 98 disc write them downand get back.

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