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Can't reinstall Thomson 330 usb modem

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by joq 1 view

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Hope someone can help. I'm trying to help a freind get back online. She uses Thomson 330 usb modem to connect to broadband but it has stopped working. OS is XP home. Device manager shows the device but says no driver is loaded. When we try update driver with the driver cd in, it doesn't update. Removing device makes no difference either. Using the interface from the broadband install cd doesn't work as when it asks to uninstall the current driver (device manager says their isn't one) it says that it cannot uninstall the current driver - which stops us from installing the driver fresh from the cd. The modem itself is not the problem as we tried an identical one from someone else. Seems to be we can't get the driver installed.

Also there is a message on startup sayin "Motive Chorus Client has encountered a fatal error - contact your administrator" Don't know how to fix this one either.

Really hope someone can help!

Thanks

2 replies

by Former member

Hello joq,
The usb modem in question is a problem (all usb modems are problematic). You will have to go in to the registry. Start > run type in "regedit" and then go to "edit > find" type in "thomson", and delete ( BEFORE YOU DO ANYTHING ELSE MAKE A BACKUP OF THE HARDDRIVE FIRST) anything related to "thomson". After you have done this restart the computer and then load the drivers for the modem (WITHOUT the modem connected), after you have done this restart the computer and then attach the modem.
Hope all works out for you.

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