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Can't view Free/Busy info

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When trying to schedule a meeting in Outlook 97, the attendee's Free/Busy info is unavailable (diagonal lines across the whole bar.) Exchange 5.5 w/ SP3. Every user's info is like this whether they have appointments scheduled in their calendar or not. Any help would be appreciated.

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by tony.colgrove

How are the OL97 clients setup? Are the user setup to use their Mailbox as a delivery point or a .pst? Using .psts does not properly give schedule information to the Exchange server. The reason is because the users main calendar is in the .pst and is not linked to their calendar on the Exchange server.
If they are using .pst's try changing yours and a test users to have a delivery point of the mailbox. Then try to schedule a meeting.

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