IT Employment

Ask something
Discussion Locked

CD / CDR not recognized in HP machine

0 helpful
3 replies

by aceteach2001

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
Getting error message whenever I install or reinstall either a CD or CDR/W in an HP machine. Error message is "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" Have tried uninstalling the drive, tried moving its location on the cable (from master to slave), tried reinstalling drivers (copied from network location), moved from secondary to primary IDE (as slave) - all resulting in the same error message. What do I need to change in the registry to make the drive work??

3 replies

by gralfus

From http://club.cdfreaks.com/showthread.php?threadid=76175

Open notepad, then paste this:

REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

Then save the text document as NoFilter.reg

Right click NoFilter.reg and click Merge.

Then restart your machine.

When you boot back up windows will reinstall the hardware and it should work correctly.

by aceteach2001

Thanks for the reply. Did everything exactly, but still have the problem. Device manager shows (and has always shown) that the CD / CDR (have both in same machine) is there, it just does not recognize it for operation (Yellow flag with red exclamation mark).

by hal 9000

The first is fairly obvious the Windows Registry has become corrupted and just isn't working properly anymore.

The second one could be that the Power supply can not feed these devices as well as the rest of the computer I've only seen this once before on an Evo Compaq where the PS had died a natural death and the people at HP had tried everything to fix the problem eventually I got the thing to play with and once I connected up an Antec 550W PS it worked perfectly but of course that PS wouldn't fit inside the box so I just sent it back with a note on the proper cure. I don't know how they got along but that particular unit was displaying the same error message that you described.

I hope that is of some help to you.

Col

This discussion is closed to new replies.