Company IT Summit

My IT team has been requesting a departmental summit for the last few years – which we’ve finally been approved to have. We’re a very small dept – less than 10 techs ranging from Help Desk to Sr. NA (supporting over 2000 users).

As Director, I’ve never hosted or attended an internal summit before and I’m looking for feedback from others who have. What worked and didn’t work? Any suggestions on topics that wouldn’t be too far above the novices, but also not bore my senior people?

Thanks for the information!