Computer Support Business?

Hi EMJ,

Going into peoples homes is a LOT different than starting a store-front or home based business.

If you are in the US, start by contacting a lawyer and / or your insurance agent.

The lawyer is to help you with the legal wording on your business agreements and invoices.

Your insurance agent can help you determine liability insurance and if you need to become bonded.

Next, check with the city, county and state to both license your business and verify any sales tax issues that you need to keep track of.

Depending on where you are, you might want to consider making some neighborhoods off limits without personal references for the individual.

As far as tools, you want to have a large inventory of device drivers and updates on CD.

On your list of drivers, include the setup disks from the major hard drive manufactures.

You can use the Windows Update Catalog page to download all available updates for the "supported" versions of Windows.

http://v4.windowsupdate.microsoft.com/catalog/en/default.asp

Remove any spaces from the pasted link.

Before adding any free-ware utilities to your arsenal, make sure to read the EULA to keep yourself and your clients out of trouble.

Knowledge:
Make sure that you are well versed in:
Networking
TCP/IP
Modems
RAM issues
Drive overlay software
Registry
Legacy system files

Parts:
You want to have ready access to the following parts:
CPU fans,
Power supplies
Modems (I recommend external)
Cables
Mouse
Keyboard
Floppy and CD drives.

Personally, I don't think that you need or want to go on site to estimate most repairs.
You might want to discuss the issue over the phone. Then gather up the expected supplies so you can make your estimate and complete the repairs on a single visit.

Setting up a network or installing a broadband connection would require a visit and estimate before-hand.

Chas

One of the biggest issues in the home PC repair world is insurance. If you do ANY work, even cleaning a mouse, and the user has a hardware failure a week later, you will be deemed responsible by the user. It's always the last one to do any work that gets blamed, even if what you did was in no way related to the latest problem.

I would definitely look at some form of business insurance before doing 'public' work that sits outside of the standard friend of a friend repairs.

As for you sex, it makes no difference whatsoever. When you advertise will you say "Woman available for PC repairs?"

If a client calls and a woman answers the phone (sorry to sound sexist myself) it is nothing new as it is common for repair services have a receptionist answer the phones.

If you turn up onsite and fix the issue, will it matter then? I think not.

I would say there are much more imprative issues you need to address when starting even the smallest home based business (taxes, insurance, licence etc.) than your sex.

If you try and run a few jobs on the side woth a local ad and alow price, there will be licensed competitors who will soon catch on and either drag your name through the mud or complain to the Better Business Beareau (or whatever it is in your state).

It is a great business for some extra cash if you can find a few good repeat clients but it is also not a unique idea and can be quite competetive and nasty too as everyone vies for terrotory.

Hi again,

What do you think about becoming part of a franchise type situation?

I just came across this in my Sunday paper.

http://www.nerdsonsite.com/entreprenerd.asp

This could be a way to turn your situation into a new career path with much less risk on your part.

I'm sure that there are other similar operations around.

Chas

Colin,

Thanks for picking up on my omission.

In the US, all businesses need to file quarterly tax statements.
Small businesses will need to make quarterly payments for Federal, State, and perhaps city taxes.

Then there is the self employment tax. I don't recall the specifics, but this tax is related to our social security tax, and only applies to those individuals that are self employed.

If memory serves me well, in order to take advantage of business deductions, a small business needs to show a profit by the 3rd year of operation. It may even be as strict as 3 out of every 5 years.
If a business continually shows an operating loss, their prior year business deductions may be voided.

This situation is most often enforced for "hobby" businesses where the business provides a secondary income. The IRS want's to make sure that people are not "padding" their business costs just to avoid paying taxes on the business income.

Chas

Dear EMJ,

I have thought about doing this myself on a regular basis. You've gotten very good advice from all here.

I'd like to push on a few things:
1) you really ought to put up a web site. Register a domain and talk about your services, place a copy of your legal agreement drafted by your lawyer.
Mention your competences and expertise.
Eventually I'd had reference comments or letters from prior customers. (if you do that make sure to get their approval first)
The site should help you get customers in the long run.

2) your rate, 50 $/hr sounds reasonable perhaps too much so (although this would depend on where you live) When I offer my services I charge different fees depending on the scope of work to be done. I have a consultation only fee, a free consultation if labor ensues, a parts and parts installation fee.
I would also think of having maybe a different fee for training over the phone.
All these things should be posted clearly on the site.
(note: does 50 $ cover your health benefits and fed charges? Perhaps you have a spouse whom can cover you on that end but I'd be careful with that, ask around see how others do it)

3) I would definately go into the SOHO (small office home office) side of things if I were you. As mentioned by someone before setting up a client with DSL or cable with a router is extremly simple and with some tweaking can render some powerful results. (file and printer sharing, wireless connectivity, etc)

4) if you go into wireless make sure you get acquainted with securing a wireless network. This is a very HOT commodity and some people will try to opt for a less secure environment, don't let that happen -even with liability waivers you don't want to put yourself in a position where a SOHO's security has been breached.

5) Also try to find an online and local vendor you can create a relationship with, you buy their parts (try negociating a pro discount), they refer customers to you; it's a win win situation and most smaller part vendors will seize this opportunity.
This also gives you a local contact if you have a parts problem which needs immediate attention. Something your business will definately can count on.

Well I do have more thoughs but no time to add them now.

Good luck with your venture and god's speed.

David P.

another thing I've personnally wondered about over the years is the following:
I've had customers ask me to create/build an image of their systems. I've found that to create a proper image takes many hours of work -which I don't mind but I'd have to charge anywhere from 300 to 600 dollars of labor (excluding the licensing costs)
Anyone have ideas about this?

I have been down this road before, I would like to warn you of one thing:

Some people don't like to pay.

Make sure that your wording on service invoices include statement/intent of payment and customer signature.

I really enjoyed this job, until trying to wrestle fees owed from certain persons.

I would estimate the value of the advice given so far as - priceless. Wow, between Chas(the) Media(Oz) and Mr. Luck, this is a singular collection of the best, most concise advice I've seen in a while, from some very generous people.

I would add to the discussion, at the end of the U.S. day, even if you're not yet incorporated, you can save some money by filling out a Schedule C, on which you can claim pretty much every dime you spend getting to your customers (mileage), entertaining your customers (meals usually), dues and subscriptions to professional orgs or pubs, and of course all of your Internet access, fax, and business phone charges.

What that means is, in addition to being a good techie, you'd better be a good record-keeper. And then like others have said, pay a good pro accountant to at least do the taxes if not the books.

Personally, I think you'll soon be charging $75 per hour.

Make this your goal for your tech support customers - whether we're upgrading an OS on a home machine or enhancing an existing an Access 2000 database or installing a 20-user network -- if they trust us like they do plumbers, carpenters, lawyers, tree guys, and electricians -- they'll pay that $75 per hour and feel like they got a bargain!

Some very smart comments have surfaced regarding bonding and liability insurance, but one of the most practical steps you can take when starting a business in the U.S. is to incorporate yourself as a Limited Liability Company (LLC). This establishes the "corporate veil," which insulates any of your personal assets from seizure as payment for debts or settlements against your business.

All it takes is you being accused of crashing a PC that runs a customer's home business and suddenly you're being sued. For just a few hundred dollars you can establish an LLC that will ensure your house and car can't be seized as payment of any business liability. While knowing the name of a good lawyer is critical for any business, knowing the name of a good accountant is just as important, and in most cases either professional can file the LLC application.

Best of luck

Jay

I've been supporting home and small business users for over 6 months and the only problem I've found is advertising.

Issues to be aware of

1 - Safety, make sure there are lots of records saying exactly where you've gone, and people know where they are. As you're in the states there are other things you can do but as I'm not I can't advise you. Basic rule is if you don't feel comfortable don't go.

2 - Find a good accountant

3 - Advertise by putting leaflets through doors & don't give out your address especially as you'll probably work from home, general area and a contact number or email is good enough. The office/home address can go on invoices once they've paid.

4 - Keep your costs to a minimum

5 - You'll probably need some sort of public liability insurance.

As for tools, well you spent 10 years in IT you know what you used most, a power screwdriver will stop your hand from dropping off, ordinary screwdrivers, needlenose pliers, a multimeter/continuity tester, a small vacuum cleaner for the dust, antistatic wristband and mat, foam mat to kneel on as most computers I see are on the floor, a selection of fans and maybe a spare power supply/hdd/fdd. Basic equipment really. If anything with circuitry has blown then you won't be able to fix it anyway.

I feel your differentiator is not strong enough. Entering the market at a lower amount is also not advisable you might end up in a price war.
With 10 years of IT experiance think of the bigger picture and try to wonder into IT consulting. I am doing this in my company and is proving successful. Also look for companies who want service agents in your region.
I am looking for agents in the US to promote my company's web solutions and will be interested in looking at possibilities in this region too.

Over here, your home insurance will not cover you against the risk of damage caused by your customers' equipment, nor agsint the loss by fire or theft of that equipment; at least, not unless you have informed your insurance carrier. In Europe, you sometimes have to pay different local taxes. But the good news is that some of your household running costs may then become deductible.

Do not forget to keep accounting records. You must surely be able to get a howto book on the records your local legislation requires. Or maybe you can get a booklet from your local Deloitte office.

Good luck anyway!

I have also been out of the field for the last two years as the IT business in this area went bad. I have considered moving, but being over 50 and having kids in the area, we don't want to move. I am also considering something like this, and also appreciate all the comments. The experiences I have had here in Upstate NY is that the worst customers are the small businesses that don't want to spend any money and they want constant attention for free. The small IT company I worked for for three years had two customers like this, and it almost put the company under because of lost revenue. If you are going to provide ongoing support for a small business it would be appropriate to ask the BBB and also other like businesses in the area what reputation the company in question has, BEFORE entering into any agreements. I've found that the two businesses I mentioned earlier both had histories of not being prompt with payment for serviuces rendered!

I have dabbled with IT service -- both home user and business -- for a number of years. You must decide which approach you will be taking: make some extra money or make a living. To make a living at this job, you must develop a customer base. This is done the same way any other business grows... advertising, referrals, good service - fair price, etc. This is a relatively slow process, but is personally and economically rewarding. You can open your potential customer base to both businesses and individuals. The best customer is the small to mid-size business. There is more work available (e.g., PCs, networks, servers), they pay promptly, and are good references. Do not overlook the TRAINING aspect for businesses. If you are or could be a good instructor, sell this service too! I have provided a free training session as a means to wiggle my into the IT suppliers for a MID-size company.

To simply make some 'spending money' you could work out of your house. Do you want people coming to your house... knowing where you live?? This usually means that you cater to individuals. Space does not allow a list of what I've learned doing business for individuals. Let me summarize: avoid them if you can.

They don't understand that three hours of your time costs more than a new low-end computer; they expect to be able to call you at ANY time and get your advice. Since they paid you once, they 'own' you and your time. (Lincoln once said "a lawyer's advice is his stock and trade". Don't give away the ONLY thing you sell: TIME!). They are frequently slow to pay. Will often repeat their error resulting in the same problem -- and claim you didn't fix it in the first place.

I will not try to discourage your initiative. BUT... approach this from a business-to-business perspective. Restrict your clients to companies whenever possible. Remember: customer service is king!

Good luck.

EMJ,
I too faced a long layoff (substantially longer than 4 months) and considered going into business for myself. Since what you are exploring is relatively new and there aren't likely to be many people in the business you can talk to, I suggest you talk to other RETAIL business people in your area, particularly in the area of services. Sitting down with other business owners in your area can provide a wealth of knowledge about what you are trying to do.

I did that when I was laid off, and I'm glad I did. In my case I found out that what I wanted to do was not a good idea at the time due to a number of things that I had huge misconceptions about. You may find that your situation is different. Either way, by tapping the knowledge of people in your community, even if they aren't in the IT arena, you will better understand the demographics of your market.

Good Luck! I hope it turns out well for you.

Well - as far as the tax stuff - just go to an accountant
before you setup your business. There are ways to
setup your business to avoid the coporate taxes, and
enjoy the legal business deductions. One of the
number one ways to kill yourself is to setup the
business wrong.

I decided to target the easy network setup's for a while.
It can be very good money if you keep the people
relatively close to you. I have friends that work at a
couple of the chain stores that pass me business for
people who need a little more hand holding. So
training can pay you back as well. I have had a bad
experience with the networking end of things though. I
setup a wireless network in a home during the Comcast
@Home fiasco a little over a year ago. @Home went
out of business leaving Comcast customers changing
their settings every week or less, and without any notice
to the customer. So my customer was calling me
whenever he felt like it every few days because the
"Network was down". I explained to them each time it
was the service provider and tried to set their
expectations right, but they still persisted in calling me.
The biggest problem at the time was that Comcast did
not want customers to buy routers because they were
selling additional IP addresses. So when the customer
called in to get the new settings, they would not help
the customer and did not want to talkl to me because I
was not the customer. I later did a restore for the
customer on an older machine and setup all of their
software again so that the system worked properly. At
the end of the day, they did not want to pay me for my
time because of all of the problems with the "network".
So in the end, they gave me an upgrade copy of XP
and ME, a hub, and a check for one hour. I took it just
to get something for my time, and just terminated the
relationship. It would have cost more to get the money
out of them. Fortunately in the mean time Comcast has
made it so you just need to take the router out of the
box and plug it in to start working, and they also just tell
customers to get a router. (Makes more work for me ;-))
But expect some hits like this along the way. I usually
make part of the appointment and time with the
customer the shopping trip over to store X for the
equipment needed. This way they get the right stuff,
they pay for it up front, and you also make sure your
inside friends get credit for the sales. (Makes for a nice
neat little loop and keeps more business coming back
to you)

It also can not hurt to be familiar with the major cable
and DSL provider setup since most people will only be
on those two services. There may be exceptions, but
then make sure the customer understands this is a
"special setup". As far as software training, most
people will stick to the Word, Excel, Powerpoint,
software that came with their computer, Quicken, etc.
Be careful not to get into other software unless you
have a copy because the customer will sometimes call
back with a question, and you will want to have it on
your computer so you can refer to it. You may want to
come up with pre-set training sessions and materials
(like the big chains) to streamline the training, and also
keep you on a set path. They can pay you for other
specialized services like making templates - etc. Don't
give too much away though, and don't be afraid to get
the info and tell them you will come back with a solution
and tell them you will show them how to do it when you
are done. You will look stupid if you just try to fumble
through it on the spot, and they will feel less value for
your service - therefore less likely to recomend you to a
friend.

Pick a couple of hardware recomend choices and stick
to them so that you become stronger with a product
category. Use vendors that have reps in your region
that you can talk to. For example, I stick with Linksys for
the routers, NIC cards, and wireless cards. Their
support is pretty good (you will occasionally get a script
reader), and they usually have all of the ISP setup info
you will need on hand. So if the user has a service I do
not know, I will call the support line ahead of time and
ask them if there is anything special that I need to know
for that service. They usually seem relieved that they
have someone installing the stuff for the end user. I am
still trying to get a direct dial for someone there. I have
also found many new customers returning the D-Link
product because they have outsourced their support to
India. I ran into one guy that was so mad that he
wanted to smash the wireless router right on the floor at
the Best Buy I happened to be in. Needless to say, he
was more than happy to enlist my services, and I
recomended he buy a different product.

I also recomend Creative Labs for things like the
WebCams, Modems, Sound Cards, and MP3 playback.
I have not had any trouble with the installations, and the
software provides a good value. They have also
expanded their selections to laptops now which gives
me even more options now. I have a lot of customers
that know nothing about MP3 or audio recording, and
with about an hour of fiddling, I put together a really
nice training routine. I also connected up with my local
Creative rep, and they got me an express tech support
number to call in I have problems. (The rep also hooks
me up with free stuff and gives me one on one training
with their equipment now) The best part is you can find
the rep on their web site, so you always know where
they are going to be. The best part is they work right for
the company so they are factory trained, and my rep will
call product managers or the lead tech support people
directly for me if I find an issue. I am working
relationships out like this on printers and other
hardware too. It's like having extra staff working for me,
and ... they also send me business because I am
selling their products. It works out to be a good
relationship. (SO SEEK OUT YOUR REP's)

Also, don't be afraid to take their computer if it is down
to diagnose it. I find if I diagnose it, then they have to
think about weather they want to fix it or buy a new one,
you lose the business. Either they do it themselves, or
get a new computer. Upgrade it for them. Include the
cleaning and tunignn of the system. If you have their
system at your house, they are more like to just say ok
fix it. You then go shopping with them, and install it
where you can control the environment.

The software was a big point too. Most people do not
have their disks or do the backup. Some systems have
a restore on them with different restore results. For
example, some will just repair the Windows back to
how it shipped without touching their data. A lot of
times this will also cause any 3rd party stuff they added
after the fact to need their drivers repaired. In some
cases, the restore just wipes the hard drive clean and
you lose everything on the drive. Make sure you set
their expectations right. Do not just install a new copy
of windows on the system either. You can protect
yourself by telling the customer they need to purchase
new CD's from the manufacturer or buy a new copy of
Windows. This is not your fault. I guarantee that their
manual on page on says create a backup. Don't open
yourself up to legal problems.

Check out www.computermoms.com.

You might get some ideas there.

They also franchise an IT tech support business. I have not personally used them but have visited their site a few times.

Some typical home users do not understand that hourly rates mount up quickly. Especially when you are diagnosing a problem and constantly restarting a spyware laden, slow starting computer. Make it a point to stop and explain progress every hour. Your fees could add up to the cost of a new computer easily!
Also, unless you charge travel, (other household appliance fixers usually don't) your 1 hour house visit has eaten up 2 or more hours of your day!

As an owner of a small IT support company, I have the following random thoughts on your business idea. In no part order.

1) Most home users are cheap and generally screw things up worse than business users. So you're going to spend more time there and they are going to be willing to pay you less. When it comes right down to it, many of them expect you to cut them a break because they are home users. We generally avoid the home user, we charge $125/hr and we get it. This tends to weed out the looky loos.
2) You're planning on charging $50/hr. Keep in mind that you are responsible for all the taxes being self employeed. So half (yes half) will go to the government. So you're really working for $25/hr. You're going to have time that you spend traveling, you're probably not going to get home users to pay for travel time. So, unless you're willing to work a whole lot, your not going to bill 40 hrs for a 40 hr week. We generally consider a tech billing 30hrs a week is close to being overworked.
3) If you can find some good business clients you'll be happier. Charge more like $85/hr, if you're good, they'll pay it. Also you'll get more hours at the same location which cuts down on non-billable hours.
4) I think that you are a woman will play better with home owners, they will probably be more comfortable letting you in their homes.

good luck.

I've been doing home-based tech support for home users and
small and home-based businesses for 11 years, now, after
having been "downsized" out of a job in a larger business, and
have really enjoyed "running my own show."

All of the advice posted, thus far, would have saved *me* many
of the headaches that I encountered in my start-up, so really
take it to heart!

You DO have a different perspective, as a woman, and you may
well receive a fair amount of "word of mouth" advertising, as a
result of that, but DON'T use that as your major "draw point." In
the IT support field, you might, especially in the home-market,
run into a fair bit of unintentional discrimination. You need to
stress that you have CHOSEN to do this type of business because
you are DARNED GOOD AT IT, not as a default means of making
money. The mind-set is distinctly different, and shows your
commitment to your business.

A couple of notes that have not been previously mentioned are:

-Do the research and recommendation for the client, then have
THEM purchase what YOU have recommended. You avoid the
overhead, as well as paying sales tax. (I only carry properly
licensed repair utilites, and hand tools, as well as PRAM
batteries.) Hunt down the parts and schedule your appointments
for the day after the parts are scheduled to arrive. Your
customers will not be able to leave you hanging for the full
repair, and once they have the parts, they still will need to be
installed.

-Make up a "work order" sheet that has all of the client's contact
information on it (printed from your client database,) with blanks
for the client to initial (a MUST for future litigation, should it
follow,) you time in, time out, work completed, any addtional
charges (battery,) recommendations, and a "mini contract"
statement which includes the "backup disclaimer" (It is the
client's responsibility to backup his/her data, and you are not
responsible for any data loss, should they fail to do so,) and a
statement that you will do your best, given that every software
and hardware configuration is unique. Use the work order as a
reference for billing, as well as for follow up calls (after a while,
all the problems from all the clients might well turn into a blur!)

One last bit of advice:
Join a professional organization that you make a commitment to,
for the technical, as well as emotional support. The first few
years/months of this sort of business can be extremely
stressful, and rather than sink into a depression (from shear
exhaustion!) realize that you don't need to "reinvent the wheel!"
There are others of us who have "been there/done that" who are
willing to lend an ear, and offer solutions that you might not
have considered. As my business is based on supporting
Macintosh computers, I chose to join the Apple Consultants'
Network (Certification and fee required) and have found the
Listserv(s) to be the best resource possible.

Good Luck!

I've done the in-home support gig for several years. Right now, it's purely "on the side" but during a time when my tech-bubble job had burst it was my only source of income. You will definitely want to consult an attorney, an accountant, and your insurance agent to cover the bases. While the idea of a free estimate sounds good, I chose not to go that route. My policy is that I charge a base service fee which I apply to their bill if they elect to have the work done. I had to do this because some of my clients are 30-60 miles away and I had to cover my expenses. You will also want to become good friends with the "Mom & Pop" computer shops in your area because you can frequently get parts quickly and at a discount. As far as safety goes, I have run into some "interesting" situations while in the field, ranging from a husband who had sabotaged his wife's computer and was not at all happy that I was there to fix it, to a lady who greeted me at the door wearing a very sheer robe and who made sure I had a full view as I was working on her pc. Just be careful out there. As a female, you may run into some real creeps. I prefer doing tech support for small businesses, but my in-home customer base seems to grow faster by word of mouth. One definite downside of in-home support is that in-home clients are more likely than business clients to want to haggle over fees.

don't be so quick to undercut the "going rate".
you are offering a special service as a female support tech. people always seem too eager and offer a lower rate to get business. this sets you up as just a little less competant than your male counterpart.

I really don't think it matters if you're male or female (when it comes to tech support anyways, makes a difference when when it comes to who carries the child, or who always leaves the toilet seat up! :P).

I think the only things that matter when it comes to technical support are the following:

1) How well can you explain the situation to the user?
2) How patient are you?

In this day and age, most men won't feel threatened by a female tech support person. Granted, there are still going to be a few machoists spattered around the globe (I'm not one of them, BTW - my fiancee runs circles around me when it comes to network issues ... I'm but one of the lowly underappreciated programmer types), but those people are becoming an extinct species.

EJM, you say you have 10+ years experience in this field. By my standards, that would make you qualified to work on my system. If you love tech support, and that's what you want to do, then go for it - sky's the limit, and a position like this is sure to sharpen your skills and let you see some things occur that you never thought possible!

PS: Let us know the first user you get that complains their computer's not working ... then they tell you their in a power outage. :)

EMJ ... I apologize ... I spelled your handle wrong (it was my keyboard! honest!) :P

Your instincts are correct that many (mostly women) home
users would feel more comfortable with a woman tech...IF
you follow that up with caring support. I have been in
business for over 10 years supporting both home and small
business users (necessary mix for supporting yourself!)
Man or woman, to be technical support for "amateur" users
requires lots of listening for what they are NOT saying.
Lose the jargon speak or be prepared to explain it. Think of
yourself as a teacher, most users want to learn. As for
pricing, don't sell yourself short...you can always cut the
customer a break, but if your pricing is too low to start, you
won't be able to do that. I could talk for hours about what
to do and not to do...also, have many stories, but the short
answer is that if you like people and you're willing to work
hard you SHOULD be able to do this.

I have supplemented my home service with National Companies, such as AllTechs, USNet, ITG, etc. These can be found online.

I charge $60/hr or higher to these companies and they are not Franchises, they pay on Net 30 basis and help make ends meet very nicely.

I also give Senior Citizen Discounts, $30/hr.

If your very good at your job, word of mouth will pass very quickly.

My husband is in the same situation and is looking at a franchise opportunity. You might want to take a look at:

www.comptroub.com/infopack.zip

I was out of work for about eight months and had been doing what you're thinking of doing. There are benefits and drawbacks. The benefits are you can schedule your own hours and make good money if you're willing to put some hard work into it. The drawbacks are home users are the worst users in the world to work with. You have to have the patience of Ghandi and be willing to work late evenings and on weekends as most people want you to come to their homes after work hours. You need to be able to speak "English" and translate simple technical terms into something they understand. I've found that female techs are easier to work with and can calm fears better and make users feel at ease than a lot of male techs (we come across as impatient and arrogant at times). You will find, however, that your male clients will do everything to make it look like they know everything and are not dumb. This will make your job easier. Your female clients will come clean if they've made a mistake and won't hesitate to ask questions. I live in a rural area and just couldn't get enough clients to make it profitable (plus being a one-income family made it hard). If you stay on top of the latest bells & whistles and put some hard work into it you will be rewarded. You should set aside a little money for advertising, business cards, informational letters, etc. With this and some happy clients word will spread and you'll find work quite easily. Good luck.

I have been cajoled for years by family members to follow this same route. Primarily because I am a mother. However, the issue of safety is one that daunted me always. I tried supporting folks twice in their homes more as a favor to a friend of a friend than to initiate business. The sessions ran the gamut from browser settings to file and folder management to actually moving the PC and peripherals for them so that the arrangement was ergonomic and safe.

My fear was that once the word was out or if a caller heard a female voice I would be led to be trapped in a situation that had precious little to do with technology. Should you be tempted to serve only women or the elderly you must be cautious in your advertising but that might be a way to avoid potential mishap. Best of luck to you.

EMJ; I did the same thing about ten yaears ago and have never regretted it. What i would suggest in the way of tools is to duplicate what you have on the bench and put them in a carrrying case. a complete set of screwdrivers is essentialy, as is a multi-meter. I also have a dvice called a "kick start card" This is an isa daughter card that has two banks of leds on it. If I come accross a system that won't boot. I place the card in an isa slot and try the boot again. AS the bord goes through the post it lights the leds in a certain order. when it locks one can look up the pettern of lit leds and consult the book that came with the card and it will tell you what componant on the board failed or locked. A very useful device. IT has saved me hours of work. I also carry as much of my diagnostic software as possible on cd or floppy in my tool kit. I also charge a flat rate service call fee of $35.00 then a per hour charge added to that. One thing that has endeared me to my clients is a policy i have regarding my ability to handle any problem. If I can't deal with the problem and must refer the client to someone else, I do not charge anything. This has cost me a consultation feee once in a while but has gotten me many more clients. On of the most useful phrases I have learned is this "I have no idea what the problem is, but I know someone who will". My consulting business has been a run-away success and i wish you the same. THe three things that my clients have learned to expect from me ar honesty, price, and fast response time. I have always promised my clients that if they call me I will be there within the hour and have held to that. amny of these folks rely on their machines to earn a living and if they're down they don't make any money so a fast response is absolutely vital. Good luck and just hang in there. It takes ttime to build a reputation and reputation is what will make or break your business.

Like many others here I have done some "home" support after my lay off. I was not in a position to commit lots of money to a franchise, attorneys, or even special insurance. I thought I would start small and see how things went. I did some advertising and had mixed results. There are a lot of crazies out there that will answer an ad. I had better results with word of mouth. Make up a business card and post them in super markets and any place that has a bulletin board. Give several to family and friends. Check out your competition - there were 2 store front business offering PC repair in town plus I found ads in the local paper and trader magazine offering the same services I was looking to provide.

I usally try to get the owner to drop the PC off at my home so I could work on it without them looking over my sholder asking questions and slowing me down. I offer them reduced rates this way - not charging for the time it takes an old PC to run a complete virus scan since I could start it up and walk away, something you cannot do at the users home.

Keep in mind that it's hard for many home users to justify spending $50-75 per hour in labor plus parts to upgrade a 5 year old PC when a new one can be purchased for $400.

I have a full time IT job now but still "moonlight" doing PC repair. I do it becaue I like it, I'm never going to get rich. The home PC always offers a different challange than I get at work, and the money I do make helps pay the bills.

EMJ, go for it! :) I did this myself - I own and operate "Woman to Woman Computing" and "Computer Tamers", the first specializing in women helping other women. There is a safety issue with women being alone with a service person in their homes, and computers are often in the basement or bedroom. I charge $40 per hour to keep my business affordable. Check out my website at http://www. woman2woman.ca for more information (remove the space in the website address) and feel free to contact me directly from there.

I began the same sort of business a year ago this month. I was fortunate in that I had a customer base from the business where I was employed prior to striking out on my own. It is not the corner of the IT market that most people look at or respond to. Most think you are crazy because you are opting to help consumers rather than seeking the high dollar job.
I perform on-site service and support for the home user and only take the system back to work on it if it is going to take an extraordinary amount of time (more than 2 hours). I started without identifying an hourly rate. I determined a flat rate based on the job. I will give you more info if you need it contact me at hometech@rushmore.com.

I too, have been in similair straights, the only problem I found, is that most people who read newspapers to find support, don't usually want to pay them. And bounced checks are hard to collect on (Whereas corporation can afford the time to collect Individuals cannot). As for Gender I would charge the same as your competition, or you imply less knowldge--less ability to help. Don't sell yourself short, the deadbeats are already there...

Alot of attack cases are purported from attackers posing as technicians, it too can be possible that attackers pose as clients, especially if you start making a name for yourself as the Female tech...

Good for you - I meet so many other women that are afraid to jump into the tech support biz. I started out 16 years ago doing the house call work, part of that was working as a warranty work tech - contracted through a company, they would call me when a computer sold by one of their customers went wonky, and I was paid for the trip, first to diagnose, then another payment for the part installation. OK, but doing on your own is better.
One thing to be aware of is the "hover" factor - when you are in someone's home, they tend to hang over your shoulder in fascination, also kids, dogs, cats, etc... you must have an endless supply of patience ( also a good set of varied tools - I got a set from Menards, it has 4 each of small phillips, flat and torx screwdrivers, plus 4 various pliers/wire cutters, very reasonable cost). If you have an area in your home that you can set up a workbench, then you have the option to take the customer's computer there to work on for the longer jobs - you can let them know that paying you by the hour to sit at their house to wait for scans/downloads is more expensive than you taking it with you, because then you can be doing other things while the scans etc are running... just a thought.
Good luck

Did this from 1986-97. There is some great advice in the threads so far. Major issues you'll want to watch:

* Get organized *
In addition to the business setup, outline some policies and guidelines for yourself. What you will charge, what's your warranty, will you be charging travel, what's your phone support policy, etc.
Create a flyer for your business as well as a business card. Consider what your advertising budget will be.
Set up a business plan. Even just a simple one will let you know if you're meeting your expectations, might meet them, or should focus on getting a job.

* Stay focused on some core competancies *
Danger is spreading yourself too thin / trying to do too much and losing your tech edge (e.g. Jack of all trades, master of none).

* Leverage your time *
This is a biggie. How can you maximize your billable hours / overhead ratio? It takes time to order and receive items, prepare for appointments, travel, keep yourself educated, and do the books / taxes.

* Customers *
Small to medium size business will allow you to maximize your profit, but they will take most of your time. Starting with home customers will sometimes give you a foot in the door to the businesses they work for. Danger with businesses is that if you end up doing 80% of your work for 3 businesses and you lose one you take a big hit.
Watch for brain pickers who will try to milk you for free information - you will be amazed at the nerve some people have, e.g. "Hi, I just bought a computer from XYZ company and I can't get connected to the internet." Solid policies will help here.

* Plan your growth / prepare for opportunity *
Is there someone you can offload some of your tech or admin work on? Have potential help lined up or you may have to turn away business.

* Location *
Working out of your home is great (tax and convenience wise) if you have a good location (central to clients). Check with local govt about regulations on home businesses though. Even if allowed to have a sign and customers in your home, think twice. Not only is safety an issue (theirs and yours), but sometimes you will have to literally push them out the door to keep them from eating up your time.
Jumping into an office puts a big overhead burden on you from the start, but may be necessary depending on your home. Start small if you go this route.
I worked out of my home successfully for several years and rarely had any customers come by.

* Don't let it run your life *
Set a schedule that allows time for non-business life and pleasure. Draw a firm line and stick to it. This will keep it fun and prevent burnout.

* Assess and Course Correct *
A regular intervals look at your business plan and projections. Are you where you want to be?Are things turning out the way you expected? Are you still having fun? You MUST ask yourself the tough questions.

*** Summary ***
Focus, Plan, Organize, Have Fun

Good luck!
-Greg

Two great sources for a business plan and guidance are at SBA.gov and SCORE.org
I have found a mentor through SCORE and he has been of great help with great experience in helping me through the initial steps of a small business. Check it out you may be impressed with SCORE.

Thank you all for your comments and suggestions with regard to my starting a computer support business. I do think that I have the experience, knowledge, and patience to make this work. I will start to do my footwork in as far as insurance and taxes go, gather my tools, market myself, and go. I figure once I get to someone's house, I can make a "call" to let "my partner" know where I am and how long I"ll be. I would like to find a nice niche for myself and I think I can because I have not seen any women techs advertise their services, and I do think that some people are more comfortable with a woman coming to their home.

With regard to a franchise, doesn't one usually need to come up with thousands of dollars up front? I don't know that I would want to make such an investment without knowing that I could be successful with the franchise. Additionally, I am in CT, right outside of Hartford, which is lagging behind other states economically, and our governer is probably going to be impeached, and it's a crappy city, etc., etc. After having been laid off twice in the past year, and not having much opportunity to find a desktop support position, I thought I could try going it alone. I've had three interviews in the past four months, and they have been lower-paying jobs (much lower) than I've ever seen. It's been disheartening to say the least. I have been seeking contract work as well, but that seems to have dried up too. God, I miss the early 90's!

Looks like I have a lot to think about. I appreciate all of you taking the time to offer comments and suggestions. I will let you know how I fair once I have made a decision.

Have a wonderful day!

I was in retail computing support for 5 years with lots of housecalls. Often a computer we'd sold had malfunctioned and the kids' PEBCAK errors (or worse, if they could figure out how to use a screwdriver) were the cause. In one case the computer was trashed, parent threatening to sue, until I showed him the CPU chip with its wires all mashed over from being stuck back in the ZIF socket wrong and lots of force applied.

Also you might consider pickup/delivery instead of sitting there with owner looking over your shoulder while you work on problem.

I've wondered about that business myself as a retirement career. Am now an independent financial advisor. I think you'll face the challenge I now face - how to find enough customers who are willing to pay for your knowledge. A tiny Yellow Pages ad here is $600/month - 12 hours of work before expenses and taxes. It would have to generate a lot of traffic in paying customers. Tough nut to crack. My very best of luck - being self employed is awesome when it is working. BP

EMJ

I think this is a great idea. I am a man and I have helped several friends/family who are women and have been intimidated to ask for help because they either feel stupid or feel it is difficult to ask men. I think you will succeed in this field because I have been told many times I should quit my job and help home users. There is a very large market out there and personal service is what most people are looking for. Most people don't want to call an 800 number and try to have their issues resolved over the phone. People seem to be almost insecure about computers so to have a woman help them would make it easier on them. Good luck with your venture and I would love to know how it works out for you!

If you're starting a business, you need to plan it, of course. I found the Business Plan template at Microsoft.com extremely helpful in launching TechWorks in Indianapolis, IN, which provides the services you're considering offering to YOUR customers.

http://office.microsoft.com/templates/default.aspx

Navigate to Finance and Accounting templates in the main body of the page;

Select Business Management;

Take your pick. They have a nice PPS presentation for a polished plan, if you find the need.

Also consider networking with others in the same field, to broaden your "service area" through referrals. It'll drum up more business for you, as well.

Lots of luck in your startup!

I too am out of work in the IT industry. It has been almost 3 months. I have had similar thoughts on supporting those SOHO workers for the company I used to work for, but don't quite know how to go about it. I need some insight as well.

I recently started my own business doing simple help and tutoring in the home field. Being a woman, I am using my "friendly" approach. In large cities there is some concern about using your picture in advertising, but as I am in a small town atmosphere, i use my photo, logo and name...but NO indications of where I am other than the town. I have a local phone, and toll free line, web sites, etc.
The main problem is: who is your market? Seniors, middle-aged, young execs? I have found that as long as I market to my target group, the telephones ring. If I try expanding to small businesses, the phones do not ring. They need a different approach which I am working on now.
For equipment, records are important. Forms stating hourly rates, disclaimers, stating what has been done to the PC and they can sign it.
Small toolkits for opening towers, emergency disks, instalations disks, etc. Laptop to look up things or access the internet for information when their computer is down. Just the basics will do fine, depending on the target aimed for.
GOOD LUCK! I enjoy it very much and it IS a fairly new market for women! The phones DO ring and people DO feel more comfortable having a woman come into the home!

As a woman myself in the IT field (manager of web development for a major airlines)I think it is a great idea. I have a very good friend who went out on his own doing pc support. He started by posting flyers in his neighborhood stores, then placing ads in various classifieds. He initially started this venture as a side job, but eventually had to quit his main job because he is doing so well on his own. Good Luck!

First of all, your SEX is female, not your gender. Gender is the reference to sex in language.

Secondly, I don't care if you are male or female. If you fix my PC and it works- thats all I care about. If somebody hires you initially because of your sex, they won't continue if you can't do the job.

On the other hand, if you provide useful service-you'll have a loyal customer.

Skip the PC BS and concentrate on your ability.

There is a lot of GREAT advice posted here. However, I want to amplify the best advice that appears. Your FIRST call should be the SBA and/or SCORE. The reason is that they provide guidance, FREE of charge in most situations, for most (if not all) of the other "things you should do first" listed in the posts. SCORE stands for "Service Corp of Retired Executives". These people are volunteers who have started and run their own businesses. SBA is a govt program that is dedicated to helping you be successful. These two entities will be best (better that accountants and lawyers and....and....and) at giving you a "one stop shop" for all the info you need....what to do first....etc.

Be safe!! Good luck!!! God Bless you and your new venture.

I have been doing an office network for a property management company for 12 years, from 2 486's to 8 P4-3GHz PC's and lots of growth. I started at $40 and now charge $80 an hour. Only requirement is that I am productive regardless of rate. Even businesses are resistent and can have their heads in the sand until disaster strikes. The recent changes are the result of a mail virus attack (KLEMZ) that caused the ISP to block their mail (Their antivirus software was out of date for 2 years in spite of my warnings). That got their attention when I couldn't! Then there are software licensing issues. Are you willing to work in an environment where people don't have legal copies of software. I enforce this at a business. I have found that home users would rather muddle through a lot than pay for help, so I haven't pursued it except to help friends. Unfortunately, you're on the hook once you work on a PC regardless of what really caused the problem or what they agreed to. The business environment is usually more controlled (no kids, games) and owners have to be more motivated. They are accustomed to paying for what is needed even if the solution isn't perfect the first time. I am looking into expanding to other clients instead of pursuing another "JOB" since most IT stuff in companies doesn't pay well or is being shipped out of the country. I don't mean to be pessimistic but these are real challenges. Its also very rewarding and good money.

I agree with all of the above. You also might want to consider, when you first arrive at the customer's site, calling in to your "home office" or "dispatcher" in the customer's presence. Even if you are just calling in to your own voice mail or personal friend, leave the time you've arrived, the address, the customer's name, contact phone, estimated time of completion, etc. There's nothing professionally unusual about this from a dispatch or service standpoint, and your customer is on notice that someone out there knows exactly where you are and who you are with.

Not to be too paranoid, but there is an excellent book called "The Gift of Fear" by Gavin de Becker that helps people understand what warning signs to look out for that can lead to personal violence in a variety of situations. The gist of it is, as the previous poster said, to trust your instincts. Fear is there for a reason, and people frequently try to rationalize their way out of that feeling and wind up over their heads. I would recommend this book to anyone who has to deal with unknown quantities in their profession.

Get into the habit of calling your own cell phone and leaving yourself a message with the address of the house you are about to enter. Have a family member or friend well versed in collecting your messages if something unforeseen should happen. Enough said there,

Security is a hot topic for home computer users. Pop-Ups and Spyware are rampant and have destroyed the internet experience for many users.
They really resent this fact too.
XP and other MS OS?s ship with open ports that are readily exploitable on the web, so locking the system down is paramount.

www.grc.com has a set of security tools that you can use to start.This guy is one really smart fellow with a lot to say on computer security issues. His free programs go a long way towards making computers more secure. Read about them at his web site.

"Ad Aware 6.1" and "Spybot Search and Destroy 1.3" round out the security issues.

Also,...you can "give" your customers a full years worth of free anti-virus and firewall protection by taking advantage of a deal that Microsoft made with a leading vendor, Computer Associates. Please go to: http://www.my-etrust.com/microsoft/ and sign them up for free. Customers really like this and will appreciate you for it.
Remember that this is a full featured and complete program that is completely free to use on one computer per household for a full year.

I like to set them up with a feature controllable browser such as Mozilla.
You have much more control over Pop-Ups and unrequested software installations too.
You should set the browser up for them yourself.

I am fortunate to work in my regional Workforce development Center. Our 'Small Business' office offers assistance in all areas of creating your own business. They will lead you to resources for evaluating the plausibility of your venture, assist in writing your business plan and they also have a wealth of information on where to find the answers to the legal and taxation questions you will have. This is all paid for with our tax dollars so get everything you can for free. And 'Good Luck' in your venture:)

Daniel

Great Question, I think this is and will be one of the most successful home businesses that a person can start (as long as you know what you are doing). As more and more technically incompetent people get computers and broadband access, the need for services like this will grow. Undercutting the Best Buys where most people go to for their technical help is simple when they charge an insane amount to just install a RAM chip. $50 an hour isn't bad. . If the customer can afford a $1000 PC, they can afford me to work on it. It depends on the situation sometimes though. If you map a printer for them in 10 minutes, don?t charge them for an hour worth of time. Word of mouth if the best advertisement you can have. If you live by a college, advertise there. I think 80% of all collage students have a PC now. You're not going to make ANY money reselling hardware or building PCs for people unless you have a wholesaler's hookup or a business account with an Asian company. Your money is in labor costs. I live in a smaller town and if I have a couple home business customers, I can make $300-400 a month, and that's part time on top of my full time job. I have friends who have turned their small consulting businesses into very profitable ventures where they are making over $75K per year and that's with no advertising whatsoever. The key word is NETWORK! Let your friends, family, church, co-workers, or people you meet on the subway know about your business. Find people who know small business leaders in town and pitch your services to them. You?d be surprised how many small businesses who can?t afford a full time technician will pay $75-100 an hour for you to come fix their network or workstations.

There is a meriad of Women Only Based Computer Professionals Groups out there. They would be a great source of help for you. Here are a couple.

Canadian Women in Communications - www.cwc-afc.com/chapterncr.html

Association for Women in Computing - www.awc-hq.org/

Women in Technology International - http://www.witi.com/

and an article

Gender Issues in Computer Networking - http://www.vcn.bc.ca/sig/comm-nets/shade.html

I've been at this for two years. I started out thinking I would go into people's homes, but quickly discovered that was an expensive proposition for many of them.

Lots of problems are caused by incorrect settings, application conflicts (kids games, OY!). You'll get cryptic error messages you need to look up on the MicroSoft or other manufacturer's site. Or you'll need to scan a hard drive to scrub off the viruses the users put up with until everything locked into concrete.

My two best tools are a working computer with the same operating system on it, and a fast internet connection. I've got all that in my shop.

I offer a computer pickup service for $20 (I pick it up, and put it back) or just tell people to unplug everything, and bring in the box. I've got monitors and keyboards here so all they need is the box. Most people can do this pretty well. Be prepared to explain which plug the modem goes in for a few folks (they'll use the phone instead of the line plug).

As far as insurance and stuff, I'm a registered LLC, and I don't have many company assets. I steer clear of people who seem litigious (you can tell them pretty quickly) and I don't carry bonding or insurance. I also won't do jobs where people's valuable data, or security will be depending on me without extensive consultation about the risks. That means I've turned down a few accounting firms and big retail outlets. I refer them to another, more commercially inclined shop, and he sends me his novice user problems.

As far as parts stock, you'll need modems, CDs, CD-RWs, Hard drives, routers, and ethernet and USB cables. Buy a 1000 feet of CAT5e cable and learn to build your own ethernet patch cables. Don't forget the strain reliefs.

Good luck. It's doable, fun, and sometimes maddening.

Hey, you have to do what you have to do so that you can work. Market whatever assets you have be it your gender or your 10+ years of exp. What you?re selling is more a customer relations business and less a technical one, and the customers are all different. Personally, I prefer a woman dentist, she seems gentler.

Dave

Hi EMJ,
Good day and good health. Gender is not the matter when it comes to business. Before you post an ad to a local newspaper, consider the legal matters. Like taxes, business permits, and licenses to certain organizations, such as the federal trade commission. (Only if you wanted to go big). If you decide to have the business like a "sideline" (this is what we call it here in my country when business is not fully legal).
No papers, license or permits in other words. Just like what I have been doing for the past three years even if I have a job. But currently I am unemployed, so I am doing the business full-time.
Another thing is that, maybe you can start with friends, relatives and other people you know. By means of giving them some sort of calling card (like what I do), and tell them about my freelancing business. People close to you will be the starting steps for you to connect with other clients. And who knows, you might go big after a while.
Just keep in touch with the latest technology. By means of teh republic or other web sites that would help you find about new components or peripherals or even new product from a lot of computer manufacturers.
Hope this helps. And good luck, GOD Bless and take care.

- russell, tech from philippines

You might like to consider "purchase assistance" as one of the focal points of your service.

The benefit of this is that you can't be accused of ripping your clients off on hardware price ("I can get this $5.99 cheaper than you charged me for it!") because you just help them place the order, and they still get the benefit of your experience. Of course, you bill by the hour to provide this assistance, but if you're as good as you seem to be, that should still be a net saving for the client.

Hi EMJ =)
You can do it if you're willing to work hard! It takes some commitment to keep up with the nasty critter of the week (virus, trojan, malware), security patches, etc.

Just some random tips and advice from another female tech servicing small office and home office clients as well as typical home users:

1) Decide on a dress code of sorts. I choose to wear plain jeans and a nice loose polo shirt. There's nothing provocative, strappy, lacy, etc. about what I wear. Nothing that might incite comment. The jeans are my choice because I know from experience that chinos/dockers/slacks provide little protection from the staple(s) you're bound to put your knee down on when you're under a desk reconnecting cables

2) Business cards - make them memorable so people will actually stop to look at it. Yes, the basic biz cards are cheap and come in large quantities but there's nothing about them that will stick in anyone's mind. I've been getting mine online from Vistaprint.com (paying extra to not have their logo on the back) because everyone *always* remembers my card. As others have said, don't put your home address or phone number on it. I use the extra lines to say a little bit about what I do. Do at least have a valid, professional, email address on the card. By that, I mean not a hotmail or yahoo account with an unprofessional name. Your_name@Your_local_ISP.com is good. Even better, your_name@your_company_name.com. Hotmail, yahoo, etc., IMHO, don't give the impression of permanency.

3) You can't claim mileage from your home to a client as a deduction unless you have a space set aside in your home that is used exclusively for your business. You _can_ claim the mileage between clients. However, it's a good idea to keep track of your mileage/tolls as it will help you to see/track your actual expenses pertaining to the business. It may also help you to make a decision about raising your rates or charging a travel fee for certain areas.

4)Keep a log onhand at all times with specifics about each client such as IP addresses, computer brand and model numbers, and the model numbers of any other hardware such as routers, modems, etc. Also make notes on when their AV is due to expire, what OS they use, etc. It won't take long before all of that stuff starts to run together in your head and might come in handy for some quick phone support when you're onsite elsewhere.

5) I charge a one hour minimum, even if it's a 10 minute fix. That hour is to cover my travel time, gas, and tolls. (I also know several techs who have a higher rate for the first hour to cover those expenses.) However, since I'm already onsite, I usually don't just walk out after 10 minutes. I use the remainder of the time to make sure the client's software is all up to date and do some quick disk maintenance or I'll ask if there's anything the client would like a quick tutorial on.

6)Definitely charge for phone support! I don't usually charge for a quick call during reasonable hours but it _will_ get out of hand if you don't make them pay. I didn't, at first, but my largesse was abused by a couple of clients so I put an end to it.

7) If you're using AOL (esp if you're on dial-up!) ditch it and get some sort of broadband with one of the main ISPs in your area. Broadband is the big thing and you'll probably pick up a lot of clients with it and you'll need to know the ins and outs of the equipment. My local ISP charges $100-$150 to come out and set up a DSL modem. Many people will happily pay you half that to do it, instead, but they won't recommend you to their friends if they got the impression that you needed to feel your way through the installation. Also, just trying to keep up with the latest virus definitions for the 3 or 4 main softwares, Windows updates, anti-spyware updates, etc., almost requires a broadband connection nowadays.

Well, I got a bit carried away If I think of anything else, I'll post it. Best of luck to you! =)

jjmmhh

I think your idea is good, especially as I do the same thing only in a Gringo community in Mexico. I have been teaching computer software and doing repairs at the clients home for almost 9 years. I do now have a little shop, an Internet Cafe, where I bring some of the work or it "walks-in".

The initial telephone consultation is a must. I also don't advertise here. It is strictly "word of mouth" although I am legal to work in Mexico. (I am a Gringa from South Dakota of Dutch descent!) If the client comes via a referral from someone I know and trust, I feel pretty comfortable about going to a home I am not familiar with.

If they are not that type of a referral, I have sometimes turned them down or suggested they bring it to my home for repair and then my husband makes it a point to be there.

I thouroughly enjoy what I do and have never had a problem, other than sometimes it takes me longer to solve the clients problem then I would like.

I also only make recommendations for new equipment. I hold the customer responsible for buying his own parts and maintaining the manufacturers warranties. I will sometimes pick them up for him, if I am going to the states, but he provides the purchase money and I charge an "errand fee" for the trip to cover gas & etc.

It is very easy not to cover your own cost in the way of transportation and incidentals, i.e., a telephone line splitter here and there, a phone cord here and there. Beware.

I have an hourly rate and I charge a 2 hour minimum when I go to their home for repair or to give a lesson.

Jackie

Your gender can work for or against you depending on the type of customer. Some people do feel more comfortable getting help from a woman, others will feel that you can't possibly know what you are doing. Generally, the latter will not hire you after they become aware that you are a one-woman-shop, so I would not worry overmuch about the gender issue.

Much of your potential home support work is going to be with users who "just need someone to show me how to send email". Many of these will have an unrealistic expectation about the time it takes to get a complete novice up to speed on a PC. Be very clear up front about time and charges before accepting tutorial work. Also be very sure to maintain a professional deskside-manner. In a business setting, certain types of behavior are expected. In a home setting, people will try to take advantage. A great degree of patience will be required to do the work and to maintain a business-like demeanor with a customer who refuses to treat you as a professional doing a job. It's also not a bad idea to "check in with the office" every time you arrive at someone's house.

Don't let protracted phone calls, either pre-sale or follow-up eat up your time. Some customers think they are entitled to eternal-support for a one-hour site visit.

A word about fees: Don't undercut your competitors rates. It will significantly lower the probablility of getting referrals from your peers and ruin any goodwill you might have had with them. If you charge the same rates, then the possibilities for subcontracting, fee-splitting, and kickbacks are open.

Know your strengths, your skills, and your limitations. Try to develop a specialty, something that will set you apart from your competition. And good luck!

you have to take into account several aspects before deciding such adventure:
1.- Technologies (Knowledge) needed
2.- Income
3.- Time needed to make as much money as you may want

I explain:
1.- If you focus on home computers, then the software problems you will face won't have high complexity. That means that if you really like technology probably that job won't be very interesting for you. On the other hand is the hardware. People will ask you to install a new hard drive, a DVD, etc. Do you like that kind of job? (remember: HOME COMPUTERS)

2 and 3 come together. At the beginning you won't be known by many people. Then you won't have too much job to be done. It's a matter of time to grow. Many people gets frustrated in that time and close their business. The question here is: How long can you live with the money you have RIGTH NOW? The more time the bigger opportunities you have to get a real business.

God Loock !!!

With more and more people having computers and networks, there will be a greater demand for in the home or business computer support. The biggest things will be what will you do and for what price. What rate will you charge as a consultant and what can you offer? Being a woman maybe an advantage with some customers, but when the network is down, the customer usually doesn't care. And is more interested in how soon can you fix the problem and at what cost.

Make it clear before you go to someone's home what the charges are, and have a minimum. The best is to have a credit card merchant account, and have the customer sign the credit card agreeement when you get there. THat way there's no argument when you've been there three hours and they don't want to pay you; you just take your credit card agreement and send in the charges. I saw a company somewhere that charged a 'research fee' for chargebacks. Chargebacks, of course, shouldn't ever happen in a service business.

I wouldn't put yourself below the going rate in your area. There's enough time wasted just going to and from. Call the Roto rooter man, or a plumber/appliance repair guy, and ask how much a service call is! As far as legal and business tips, they can probably give you some free advice, too, since you're not in competition with them!
Also, network like crazy- organisations, political, chamber, school, call businesses, you name it.
Also consider something to do to earn money while you're not out on calls, eg building boxes(or something). (Have an ad in the paper to sell them, and only build them after you have an order.) You may not make very much from it, but it is something, and it pays your 'base' expenses. Tom Peters called this the 'rat boxes' plan. Or take a 'day' job after your unemployment runs out- that way you won't feel quite so desperate when the phone doesn't ring for three days. Good luck!