customer suppot bizz

i too like many others am looking into starting my own bizz. i soley want to work with software and virus/spyware/updates and the ocassional system malfunction. i already do it on the side but want to doit full time and need more info on getting started. i am also having a hard time trying to tell people what i will and will not do any sugestions? i am really not into the hardware part of computer repair as of yet and looking to find more info anywhere. i have read the other threads in emj’s dicussion and it has helped me somewhat but most of the info was for women, anything for men? thanks in advance everyone!!!!!