Damaged/Corrupted Normal.dot

Sounds like you have a thoroughly virus-infected environment. You fix the normal.dot file, user opens a previously infected file and reacquires the virus.

I would suggest Antivirus upgrades as soon as possible.

The problem is a document(s) that has a Macro Virus in it and every time it is opened, the virus screws up Word (normal.dot)

In Word97, tools, options, turn on the Macro Virus warnings.
In Word2000, Tools, Macro, Security. Either set it for high or medium for warning.

normal.dot gets infected because users allow macros to be run when opening a document.

So, after setting the macro setting to warn a user when one wants to run, tell all the users to disable macros when Word is warningthem by answering yes when Word warns them.

If they cannot understand this, either get
an antivirus solution or take word away from those who can't follow directions to disable macros.

Like the other person said, get Norton A/V installed on all your PC's. That is the best solution. NAV Corp Ed allows you to set up a server which every PC using to update the virus definitions and disallows a user to disable virus protection.

Does each user have a unique home directory and and the normal.dot file in that location? If not then all the users are hitting the same normal.dot file and if they do alot of work, the file is becomming so fragmented that it cannot be read. Word does do actually delete information from a word document it just marks it deleted. The file will slowly grow in size until it cannot be read anymore.

If you open a normal.dot file select save as give it a new name then delete to old one and renamethe new name to normal.dot this will remove the fragmentation. This is a know bug with Word 97.

Check to be sure you have followed all the scripts etc for installing office 97 in a WinFrame environment.

Good Luck.