My wife works for a large international management consulting firm, whose name I won’t disclose for legal reasons and as not to embarrass the company due to the unprofessional behavior of some of its desktop support staff. Anyhow, my wife’s company issued laptop was acting up and causing her grief when working with Excel. Earlier that week, her laptop was crashing with the BSOD at random times. I took a look at her laptop and found that the hard drive had a few bad sectors and that the BSOD was happening as a result of system updates that are scripted to install at some predefined and inconventient time on the laptop. I told my wife to approach her IT dept and request to have them reimage her machine after swapping out the hard drive because it was defective. Based on my wife’s story, it took those snapperheads half a day to troubleshoot the issue, determine that she had a corrupt profile, and reimage her PC. They initially tried to brush her off by making it look as if she was doing something wrong with her laptop and that IT was doing its job. She stated that they ran their own “diagnostics” and didn’t find any bad sectors when on the contrary I had run three different disk scanning utilities and had visibly found problems with the hard drive. The point I am trying to make is that her desktop support staff look down upon the users and assume they are all idiots, when indeed many are smarter and more computer savvier than the desktop support staff. Desktop Support is a customer service position, and if these conceited stuck up individuals think they are God’s gift to IT, then they had better start looking for a new profession. If I were in charge, I’d fire all of them for such unprofessional behavior and for needlessly wasting the end user’s time when they are all under pressure to complete projects and close deals.