At least on the money and costs involved.
Unfortunately there are many Upper Management who think that any loss of productive time in installing patches AV product updates or whatever is a unwarranted waste of time and money as it prevents the end users from working even if only for a few minutes a month and they are happy to see the whole system fall down every two hours and need rebooting without complaint.
Or at least not complaining enough to allow the proper systems to be followed if they where ever put in place at all. Most of the Upper Management seem to think it is acceptable to have a server fail every so often and throw the network into chaos but are unwilling to allow the very same server to be rebooted after a patch is applied as it then costs them money in lost production.
If the System Admin is worth their salt they are either driven to suicidal tendencies or leave the company and it is then that the finger pointing starts as the person who left must have created the problem after all have you even seen a person from Upper Management take responsibility for a problem that they created when they can pass the buck to an underling?
Granted in the case described it was the worst possible scenario but I've walked into situations that would have gotten that bad if allowed to continue any longer unchecked. The worst one was where a Government Department had one of the staff double as the resident IT guy because he had a computer at home and knew more than the supervisor about computers so he was considered as the resident "Expert" and every decision about the network was left to him to decide what was required. Needless to say while he may have known how to run a "home Computer" he had next to no idea on networks or their special requirements not to mention that when several of the computers where being disposed of he insisted that just reinstalling the OS would render them protected from DATA theft.
While that particular incident was quite a few years ago I still remember it clearly as I lost a lot of money in that particular action and then was forced into the witness box and treated as a "Hostile Witness" by the Governments Departments Legal People but that didn't stop them from calling me in as their "Expert" wittiness several months latter when the person who had recovered the data was standing trial. It never ceases to amaze me just how they can expect to treat you like dirt and then expect you to do their job for them when they want it. Talk about having your cake and eating it to but that seems to be the way things work out in a lot of places.
Now granted I haven't seen things as bad as that since but I no longer do any Government work either and a friend of mine who works for this same department keeps telling me horror stories of what is going on in there. Like a Color HP Laser Printer being thrown down a flight of stairs and then being repaired even though the cost for the repair was far in excess of the replacement value. It seems that while they had exhausted their budget for new items they had the money to have existing units repaired so the printer was repaired rather then being replaced as they had well in excess of $20,000.00 of consumables for that printer.
Col