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by rfcdvc45

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I need help in trouble shooting an Outlook 2003 problem. When using Word as email editor, Outlook will hang as soon as any control which opens WinWord is activated. Subsequently, WinWord has to be terminated from the Task Manager. Everything works fine when using the built in Outlook editor, but not the Word editor.

I've tried all of the suggestions I've seen on the various forums, e.g.,
Disabled all Outlook/Word Add-Ins
Disabled antivirus
OLE registration via Run command (regsvr32 c:windowssystem32ole32.dll )
Deleted normal.dot
Renamed normal.dot
Uninstalled/reinstalled printer
Deleted .tmp files
Re-installed Office 2003
Ran Office Detect and Repair
Ran CCleaner
Defragged C
Defragged Registry

I'm running the full Office 2003 Pro suite on WIN XP Pro(w/current updates), Pentium IV, 1Gb RAM.
I also have a late model Dell Inspiron tied in on a Home network and both computers exhibit this same Outlook/Word anomaly.

I'm out of ideas. Maybe there is a corrupt registry key or something like that. I'm dreading a reformat.

Any advice deeply appreciated.

6 replies

by churdoo

I suspect this is a winword problem and not an Outlook problem; do you have any trouble running Word standalone?

You seem to have covered it pretty thoroughly, but I don't see mention of the latest Office 2K3 service pack and updates.

by rfcdvc45

Yes, all updates are current. And, yes, standalone Word works fine.

by sgt_shultz

What accounts are in use? you connected to an exchange server?
did you try another outlook profile?

by rfcdvc45

This problem is for a single user account(not using Exchange Server).

by ic-it

A bit of a shot in the dark, but sometimes this file gets corrupted. Outlook will rebuild it on the next opening.

Close Outlook. Turn on show hidden files.
Navigate to the users local settings and follow this path in the (Example) C:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook
Delete the Extend.dat file.

Note: Not in the first App data found directly under the user name.

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