Software

Ask something
Discussion Locked

Email Troubles

0 helpful
7 replies

by justmeangie

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I am having some problems with an email act here. I get the prompt "Log On failed. You must log on to Microsoft Exchange to access your address book. How do I delete this and change the email settings back to Outlook 2000. It is currently using Microsoft Word to compose emails

If at all possible email me your answer to angie_wright@the-connection.com as I am extremely busy today

7 replies

by yatst

Try this.

Go to ?Tools? from the pull down menu and select ?Options?.

You will be looking for a tab that?s says ?Mail Format?. There will box in there that says ?Email Editor? and next to it a pull down menu. It is probably currently set to Microsoft Word. Using the pull down menu make another selection.

Hope this helps.

by slim_jim_tx

To change the Mail Format do this:

Go to ?Tools? from the pull down menu and select ?Options?.

You will be looking for a tab that?s says ?Mail Format?. There will box in there that says ?Email Editor? and next to it a pull down menu. It is probably currently set to Microsoft Word. Using the pull down menu make another selection.

To get rid of the "Log On failed You must log on to Microsoft Exchange to access your address book" error message you need to reconfigure your email program:go to tools, options, mail delivery tab then click on the Reconfigure mail support button.
Go thru the Outlook wizard to reconfigure your email client. Make sure you have all of the configuration info before you do this.

Hope this helps.

by justmeangie

The only way around it was to create a PST file and back up her email. I then deleted her as a user and recreated her. When I started the very first new message it asked if I wanted to use Microsoft Word as the editor and I clicked no. So all is working now. Thanks for your effort in this manner. Have a Great Day.

This discussion is closed to new replies.