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error on opening a new document

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by it support services manager

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When I open a new document in WORD 2000 I get a blank document that has a background on it. I tried deleting the normal.dot file and copying one from another computer. I also tried opening files using other templates, such as the legal pleadings. It doesn't matter what template I open, I still get the background. I can go into properties on the file and it shows that it has a desktop theme file, willow, installed under the custom button. Even If I delete it from the custom box it still reappears when I open a new document. I'm out of ideas. Does anyone have any?

5 replies

by jwbosch

Probably it's the default background for windows in Win2k. Try printing the doc. If it's not on the paper, then you may change the default settings in the screen settings of win2k.

by it support services manager

I tried printing it and it does not show up when printed. I also discovered that the background only shows when a new document is opened using the wizard. Any document opened using the Word shortcut is fine. Also, I forgot to add that we are still on Windows 98. Thanks for your help.

by jwbosch

Can that Willow-thing start as a startup-macro (check your macro's)
To disable startup macro's:
Hold the Shift button pressed and dubble-click the shortcut icon for Microsoft Word
to start the program.

by it support services manager

This didn't work because i was able to open the program fine from the word shortcut it's just during the Wizard that this occurs. I reinstalled Office 2000 and this corrected the error. thanks for trying anyway.

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