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Excel 2000 missing a installed Printer

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by rkreuzburg 1 view

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The client has a NT 4.0 WS with sp6a installed. There are 2 printers installed on this workstation, a HP Laserjet 4 and a HP 1100. Both printers will work in Word 2000 but only one appears as a option to print to in Excel 2000.
The problem printer also cannot be set as the default printer. I have tried removing the printer from the registry. Making sure I have a win.ini file with the correct device listing. Re-installing Office 2000. Nothing seems to work. Im convinced its a system printer problem because of not being able to set it as a default printer, but if that install was corrupt why does Word pick it up and use it fine while Excel ignores it?

3 replies

by bill cassada

I've had similar problems with Office before. I usually just go to a command prompt, run CHKDSK /F and reboot. 9 out of 10 times this solves the problem. On occasion I have to reinstall the printer. Are these installed locally or are they network printers? If they are and are HP then you may have a JetAdmin issue.

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