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Exchange 5.5 Server down.

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8 replies

by deming schools network 1 view

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My Exchange Server has gone into hiding! When the server starts up... I get an error (Initilization of dynamic link library C:\WINNT\System32\USER32.dll The process is terminating abnormally.) There are four of the Exchange Services that are not starting..

Exchange Event Service
Exchange Information Store
Exchange Internet Mail Service
Exchange Message Transfer Agent (this one will start manually)

What I have tried.....

Installed NT Service Pack 6a

Uninstalled Exchange Event Service and reinstalled, then reapplied Exchange Service Pack 3.

Prayed, prayed some more.

I don't have access to Microsoft, I work for a school district that does not have the funds.

Any other ideas?

8 replies

by mckaytech

Are you out of disk space? That's the first thing I think of when an Exchange server crashes. The critical one to get back up and running is the Information Store.

If you would like to write to me off the forum with what you see in the Event viewer, I'll provide what assistance I can.

paul

by kares

hi,

there a severall technet articles for this
problem:

may have a look at the following articles:
Q176467
Q199430
Q158308
good luck
sven

by mckaytech

We saw a couple hundred copies of the Anna virus on our Exchange system and based on our observations, I would say the chances that your current problem is viral are very, very small.

Having ruled out a disk space problem, I would say that your Information Store database is probably corrupt. Since the Information Store won't start, now is probably a good time to run the offline database utility eseutil.exe and see what it tells you. However, before you do, be sure and read the fine print about the command line options because some options that sound like they should fix everything can create additional challenges in recovering your mail.

If you have plenty of drive space, it's also usually a good idea to copy the priv.edb, dir.edb and pub.edb to another directory before you start experimenting with the files that contain (hopefully) your live data.

paul

paul

by deming schools network

Thanks Paul... I appreciate all the info. I have already emailed you with the solution, but will fill in everyone else.

The USER32.dll error along with another error from Dr. Watson, (denied access to inetinfo.exe) pointed me in the direction of reference document Q260180. Which explains that the NetBIOS Linkage settings are misconfigured. How did they get that way? Mystery to me, but I un-installed, then re-installed the NetBIOS Service on the server and it came back!

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