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Exell97/2000 hangs when opening file

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3 replies

by calle lindström

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I have a user who's PC is running Windows NT 4.0 (SP6a) with Office 97. When opening file
in Excel, computer hangs, or it takes 4 minutes to load a file (from server). This does not happen in any other software package loaded onto the PC, only Excel. I have tried re-installing all the software again and updating sr 1 and 2 but with no luck.
Same thing happend another user, who's Pc is running Windows 2000 (Sp1) with office 2000. All other machines works just fine. Any suggestions for an very stressed Finnish It.

3 replies

by gutridgesj

some suggestions

have you copied the file(s) to the local pc(s) to see if it runs faster. If the problem is excel, i would expect the problem to continue. if the file(s) come up just like they do on other pc's, then the problem is the network.but the network can mean anything from the pc to the server and in between. but at least you will know to focus your attention away from excel. how big are the file(s) and what is different or the same for these pc's vs others that work network wise.

i would like to hear the solution when you find it.

steve

by calle lindström

It was a network problem. (drive mapping).
In Exell tools\options\general
default file location was added a path
\\servev\home\user, i changed that
to s:\home\user, and now its working
just fine.
Thanks.

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