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by midlagdgy

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Outlook 2000 running on Windows 2000 Professional on a Dell Lattitude periodically (at random intervals)displays the following message "Unable to update free/busy data. Operation failed." We are using Exchange 5.5 with service pack 3. I have triedthe /CleanFreeBusy switch.

5 replies

by polatbo

I need more info.

It could be a number of issues, however generally this is a client connectivity issue with the Exchange server.

DO you have any other latency/network issues with that PC?
try changing NIC configurations, changing CAT cable, moving hub on it's connection, even replace NIC as last resort.

Also what function exactly is the user doing when the message appears?

Hope this helps, the above has solved this problem for me.

by midlagdgy

The user that is having this problem also has the problem when he uses a VPN connection from home. The error occurs sporadically. The is no specific task being done or any specific time interval. There are no other latency/network issues with thePC. In fact this was happening on a the PC this user had previously. The PC was upgraded as part of a hardware refresh and in hopes of a resolution. No one else in the building is having this problem (400 users). I would think this is an Exchangeserver problem.

by mikel~t

I'm thinking it's a DNS issue...You might want to check the configuration of the services for Outlook. It sounds like the outlook client isn't looking in the right place. Do you have multiple exchange servers? It might be that the outlook mailboxis attempting to connect to the wrong server.

Try setting up another logon on the laptop, and configuring outlook with that user. If your free/busy data updates, then it is a problem with the config on the the original logon's services setup in Outlook.

Hope this helps.

Mike

by midlagdgy

The user received a new laptop. The Outlook profile had to be created on the new laptop. Also since this happens on his home PC when he uses VPN to connect to work I would have to disagree with you about the profile configuration.

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