Hi,
I’m currently a tier 2 Helpdesk / Support person at a University. I’m interested in hearing how to make the transition from Helpdesk to Network Admin. Did you start in a small one person operation where you had to fill all IT hats? Or were their opportunities available as a junior network support / admin where you were able to learn under somebody else’s instruction?
As for myself, I have 4 years doing support. My current employer has allowed me to utilize more hands on hardware skills than my past employer. I try to learn as much as possible (i.e. ask questions from our Sys Admin, watch him do certain tasks with our Windows servers, etc) but short of begging for opportunites at work (without stepping on other people’s toes), how does one gain any experience? Did every Administrator, at one time or another, setup a server at home to play with (whether it was Linux, Windows, Netware or Mac OS)?
Any hints, tips or suggestions would be most appreciated.
Thanks in advance,