I have struggled with supporting a network of 330 PC’s for 6 years and I have one Tech to assign to five locations. All IT Equipment is referenced in my database for tracking Inventory, Support and likely warranty and history since I’m also the Purchasing Manager. I have a simple property Tag on each item with a 4-5 digit number that links back to everything on that equipment. Users are required to submit requests with either the property tag number or serial number and a minimum description of the problem at hand. It’s driving me crazy that after 6 years I cannot get users to provide me this most basic of info and I end up processing double emails. It has gotten worse over the years. I’ve developed an on-line web form to collect the info with javascript in the fields that’ll prevent submission without it being complete but awaiting linking the form via CGI or ODBC before use. Does anyone have brilliant suggestions on how to get cooperation from users? I have 7 years to retirement and this is going to drive me crazy, I’ve had 10 requests the last week where I had to repeat email to get the info. HOw does one force users to help themselves and make it so I may focus on far more important things. I simply canot have phone support and lack the personnel and time for it.
My IT Policy requires it yet users seem to ignore it about 90% of the time. Help! I feel like Master Chief in Halo fighting off the Flood with my users (XBOX)! Anyone with brilliant ideas? Allen West; Purchasing Manager/Network&Website Administrator/PC Techncian
MSCWDB