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groupshield blocking attachments

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5 replies

by chrisrichards

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We decided to upgrade Groupshield to 4.5 on exchange 5.5 sp3. The install went ok i also installed the Microsoft hotfix which the install says it needs.

Once it was installed we had problems in that it quarinted every attachment in the building. Once this happenend we took off as much as we could in the scanning part including no blocking. Come the next day some attahcments were still being blocked and no one could send any attchments.

Does this sound familar to anyone?

5 replies

by duwaned

Hi.

I had a similar problem with Norton Corporate edition. I am not sure if this could be the same problems, but it ended up being this new "VAPI" scanning that Norton uses by default. If Groupshield has the same type of scanning, try to set it back to use MAPI scanning of the information store, and see if this makes any difference. I did this, and it solved my problem with NAV.

I hope this helps.
Regards.
Duwane

by geoff

We did have the same problem which we overcame by deselcting the "find all macros" and "delete all macros" options, I have left the scanning set to scan all files and no blocking. It is working very well on our site.
I know this is a silly questionbut have you stopped and restarted the Groupshield services? (this must be done after each change).

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