I have a user who works far away at home. He connects with our laptop through VPN. Recently all users were advised to that they had to accept our online policies and he did not do so in time so his AD account was marked as Expired with the hopes that he would call in for assistance. He tried to connect afterwards and did get on VPN but his AD account was now expired. He rebooted and now cannot get on the laptop because his account is now marked as expired locally. His AD account is no longer expired online but since he is offline his system does not know this and he can no longer logon to be able to get to the VPN logon screen. of course it is all my fault and since our policy is normally to not give the administator password I am stuck. Any ideas? if we did give the administator password in leiu of him shipping us the laptop back and forth what would the process be? I should have stayed home.